Research shows consumers want the choice, rather than wait for the legal challenges to conclude. Almost 9 out of 10 (89%) car finance customers who have complained or are considering doing so want the choice of an offer of compensation now, rather than waiting for the legal challenges to the FCA's compensation scheme…
AI Analysis
The FCA has set minimum expectations for lenders that voluntarily make early settlement offers to consumers affected by motor-finance commission arrangements while legal challenges to the motor finance compensation scheme remain unresolved. Offers should be no less favourable than the maximum compensation available under the scheme, and firms must explain that acceptance is a full and final settlement with no later claim for additional compensation; Barclays Partner Finance is the first lender identified as making such offers.
Key dates
2026-11-02
The FCA published its expectations for lenders making voluntary motor finance settlement offers; the page was updated on 2026-11-03.
2026-10-01
Barclays Partner Finance identified customers whose complaints had been acknowledged on or before this date as a cohort for some early settlement offers.
2027-02-16
The scheduled start of the legal challenges to the FCA motor finance compensation scheme.
2027-03-03
The scheduled end date of the hearing window for the legal challenges to the FCA motor finance compensation scheme.
Suggested considerations
Firms considering early settlements should assess each offer against the maximum redress that would have been available under the FCA motor finance compensation scheme, rather than using a lower discretionary amount.
Compliance teams may wish to establish governance and second-line review for the methodology, calculations, customer segmentation and approval of settlement communications.
Firms should consider notifying the FCA before making offers and supplying the FCA factsheet with each customer communication.
Offer letters should clearly state the amount, calculation basis, the full-and-final effect of acceptance, the inability to claim more later, the option to reject and remain within the scheme, and the consequences for the existing complaint.
Firms should consider allowing at least one month for customers to respond and retaining evidence that customers had sufficient information and time to make an informed decision.
Marketing, customer-service and complaints teams should avoid language suggesting FCA endorsement, approval or validation of an individual offer.
Firms should consider controls to prevent accepted settlements from being subsequently processed as scheme claims or referred to the Financial Ombudsman Service.
Motor finance lenders should continue preparing for the compensation scheme and progress complaints as far as possible during the partial suspension, even if scheme compensation is not currently calculated or paid.
What changed
Lenders may make voluntary settlement offers before the partially suspended FCA motor finance compensation scheme is implemented, but the FCA expects each offer to provide at least the compensation the customer would receive under the scheme, calculated by reference to the relevant agreement and the scheme methodology. Firms intending to make offers are expected to notify the FCA, provide the FCA factsheet to customers, and ensure communications are clear, fair and not misleading.
Compliance impact
The publication is guidance and supervisory expectation rather than a new binding compensation rule, but it creates a significant conduct-risk benchmark for any lender making voluntary offers. The FCA can monitor firms' practices, and inadequate calculations or unclear communications could create foreseeable Consumer Duty, complaint-handling, unfair-treatment and litigation exposure, particularly where customers accept a settlement without understanding that it is final.
Our further learnings gained from supervisory work we’ve undertaken, risks we’ve seen crystallise and findings from internal audit functions.
AI Analysis
The FCA’s Autumn 2026 wholesale-banks supervision insights report identifies recurring control weaknesses in data lineage and completeness, communications surveillance, technology-asset inventories, algorithmic trading, data-loss prevention, operational-resilience evidence, AI governance, financial-crime controls and prime-broker client-risk assessments. Although the publication is non-binding supervisory guidance, independent market commentary reads the FCA’s multi-firm findings as a practical indicator of expanding supervisory scrutiny and likely expectations for demonstrable, board-level control effectiveness, particularly where failures could cause market abuse, financial-crime, operational or client harm.
Key dates
2026-09-30
The FCA’s application window for the new UK cryptoasset regime opened.
2026-10-01
The application window opened for the FCA Regulatory Sandbox themed cohort on climate scenario models.
2026-11-02
The FCA published Wholesale banks supervision - Insights 3 (Autumn 2026).
2026-11-30 Deadline
The application window closes for the FCA Regulatory Sandbox climate scenario models cohort.
2027-02-28 Deadline
FCA-encouraged deadline for wholesale banks to submit a variation-of-permission application for new regulated cryptoasset activities to obtain the stated pre-regime application treatment.
2027-10-25
The new UK cryptoasset regime comes into force.
Suggested considerations
Firms should consider performing a control-by-control review of critical data ingestion, including completeness checks, reconciliation, coding-change testing, source-to-consumption lineage and evidence of design and operating effectiveness for financial-crime and surveillance controls.
Compliance and technology teams may wish to test communications surveillance after system changes, including lexicon configuration, geographic and channel coverage, third-party-provider interfaces, ingestion completeness and retention or auditability of records for in-scope activities.
Firms should consider reconciling the technology-asset inventory to procurement, disposal, redeployment, identity and endpoint-management records across all regions, assigning clear lifecycle accountability and confirming that assets cannot leave service without security and inventory updates, including encryption status.
Algorithmic-trading firms should consider testing enhancements across the complete order lifecycle, including near-simultaneous and geographically distributed fills, order-management and fill-notification interactions, overfills, stop-loss scenarios, venue behaviour, pre-trade limits, kill or cancel mechanisms and post-implementation monitoring, with governance aligned to UK MiFID RTS 6.
Firms should consider testing DLP controls against deliberate circumvention, including split messages, altered classifications, changed file formats, embedded images and misleading subjects, while reviewing staff training, monitoring, escalation and privacy safeguards.
Operational-resilience owners may wish to refresh important-business-service impact tolerances using potential disruption to trading, settlement, clients, counterparties and time-critical market processes rather than relying solely on generic recovery-time or availability metrics.
Firms should consider separating current resilience capability from planned remediation in self-assessments, linking incidents, near misses and test results to mapping and remediation decisions, and validating completed remediation through retesting.
Settlement-related firms should consider the effect of T+1 on post-trade dependencies, reconciliation, funding, exception management, recovery capability, scenario testing and impact-tolerance calibration.
What changed
The FCA has not introduced new binding rules through this publication; it has consolidated supervisory findings and clarified areas against which wholesale banks may be assessed. Firms are expected to be able to evidence complete data lineage and ingestion controls, auditable recording and communications surveillance even where third parties are used, reliable asset inventories, end-to-end algorithmic-trading testing and controls consistent with UK MiFID RTS 6, and DLP controls capable of addressing adaptive evasion techniques.
Compliance impact
The publication signals supervisory escalation through evidence-led reviews rather than a new rulebook: deficiencies that remain undetected, especially in financial-crime controls, surveillance, algorithmic trading, resilience or AI governance, may lead to material operational losses, market or client harm, restrictions on activity, remediation demands and potential enforcement.
Findings from our consumer finance supervisory work, highlighting good practice and areas for improvement in how firms assess, evidence and monitor fair value. ... In our consumer finance regulatory priorities report, we committed to continue making the Consumer Duty integral to how firms treat consumers. We said we…
AI Analysis
The FCA published supervisory findings on 29 October 2026 showing how consumer finance firms assess, evidence and monitor fair value under the Consumer Duty. It introduces no new rules, but signals heightened scrutiny of evidence-based assessments, total lifetime pricing, vulnerable-customer outcomes, charge transparency and controls against foreseeable harm, with independent legal commentary reading the publication as a practical indicator of future supervisory and enforcement expectations.
Key dates
2026-10-29
FCA published Fair value in consumer finance and associated supervisory commentary; the examples are effective as supervisory guidance and do not create new rules.
Suggested considerations
Compliance teams may wish to inventory every financial and non-financial charge across each product's full customer journey and lifetime, including contingent, arrears, repeat and cumulative charges.
Firms should consider refreshing fair value assessments to reconcile current pricing and charging data with quantified or otherwise evidenced customer benefits, product limitations, service quality and foreseeable risks.
Firms may wish to document how assumptions, management information, customer outcomes and governance challenge support each fair value conclusion, with clear ownership and audit trails.
Firms should consider segmenting analysis by relevant customer groups, including vulnerability characteristics, credit risk, product usage, distribution channel and customers experiencing financial difficulty, and testing whether outcomes differ materially.
Compliance teams may wish to establish monitoring for arrears, complaints, cancellations, usage, enquiries, refunds, waivers, repeat charges and customer understanding, with defined escalation thresholds and remediation options.
Firms should consider testing whether fees and charges are communicated clearly, prominently and at the point customers need them to make informed decisions, including through customer-understanding testing.
Firms may wish to review controls for grace periods, charge caps, fee waivers and refunds and evidence that those controls are appropriately designed, operating effectively and reducing foreseeable harm.
Where late or missed repayment charges are justified by reasonable costs, firms should consider documenting the cost methodology, evidence relied upon and relationship between the methodology and the charge level, alongside the separate fair value assessment.
What changed
The publication does not amend the FCA Handbook or create new mandatory actions. It consolidates good and poor practice under the existing price and value outcome in PRIN 2A.4 and FG22/5, including the requirement for manufacturers under PRIN 2A.4.2R(2) to conduct and regularly review value assessments at intervals appropriate to the product's nature and duration.
Compliance impact
The immediate legal impact is limited because the publication does not introduce new obligations, but the supervisory impact is material: weak, outdated or narrative-only assessments may make it difficult to demonstrate compliance with existing PRIN 2A and FG22/5 requirements. The FCA describes risks of foreseeable harm, poor outcomes for vulnerable or financially distressed customers, ineffective controls and potential remediation, while independent commentary points to increased supervisory and enforcement attention where firms cannot evidence fair value.
How SMEs in the defence sector currently experience banking services and whether banks could improve their understanding and decision-making.
AI Analysis
The FCA has published a multi-firm review of banking access for UK defence-sector SMEs, finding that the principal problem is friction and delay rather than widespread exclusion. Although the publication introduces no new rules, it signals supervisory expectations that banks and relevant payment and e-money firms should use proportionate, customer-specific risk assessments, improve management information, and be able to justify restrictions, refusals and closures; industry commentary has linked the issue to disproportionate de-risking of smaller defence businesses, particularly those involved in munitions and dual-use activity.
Key dates
2026-10-26
Current date and FCA publication context for the review; firms have been told to take prompt action, but this is not a statutory compliance deadline.
2028-12-01
The FCA says the point-in-time publication may be treated as retired by December 2028 if it has not been removed sooner; this is not stated as a mandatory implementation deadline.
Suggested considerations
Compliance teams may wish to map how the firm identifies direct defence businesses, defence supply-chain participants, dual-use technology businesses and relevant customers that are not accurately captured by SIC codes.
Firms should consider testing whether onboarding and enhanced due diligence requests are risk-based, non-duplicative and proportionate to the individual customer's activities, jurisdictions, products, end use and supply chain, rather than triggered solely by a broad defence-sector label.
Firms should consider reviewing blanket exclusions, revenue thresholds, automatic escalation rules and approval stages affecting defence customers, documenting why any retained restrictions are justified by legal, financial-crime, reputational or commercial-risk considerations.
Firms should consider defining and governing reputational, ESG and sustainability criteria used in account opening, servicing, product access, restriction or closure decisions, with evidence that the criteria are consistently applied and aligned with stated risk appetite.
Firms should consider establishing or improving management information covering defence-sector identification, application volumes, approval and rejection rates, onboarding duration, repeated information requests, escalation frequency, restrictions, closures, complaints and outcomes by customer risk category.
Senior management and relevant committees may wish to review whether the available information allows them to challenge inconsistent treatment, unexplained delays or outcomes that arise from internal processes rather than the customer's actual risk.
Where legally permissible and appropriate, firms should consider keeping applicants informed about additional checks, progress and likely decision timescales, and explaining decisions sufficiently to reduce avoidable uncertainty.
Firms should continue to apply customer due diligence, enhanced due diligence, sanctions and other financial-crime controls required by applicable law; the FCA's message is to make those controls targeted and proportionate, not to reduce them.
What changed
No binding regulatory obligations or new thresholds have been introduced. The FCA has nevertheless written to firms providing banking services to SMEs and expects prompt action under existing requirements. Firms should review whether onboarding, enhanced due diligence, escalation, servicing, restriction and closure processes distinguish among different defence activities and reflect the specific customer, geographic, product, supply-chain, end-use, financial-crime and reputational risks.
Compliance impact
The immediate legal impact is limited because the FCA expressly states that the findings create no new obligations or alter existing requirements. Supervisory impact is nevertheless material for affected banks, building societies and payment or e-money firms: the FCA may monitor responses and intervene where decisions are not reasonable, properly considered, proportionate, risk-based or consistently applied, with potential consequences including remediation, supervisory scrutiny and adverse outcomes for affected customers.
Detailed findings from our multi-firm review of how firms identify, manage, mitigate and disclose conflicts of interest in private market assets.
AI Analysis
On 2026-10-23, the FCA published findings from a multi-firm review of conflicts of interest and fair customer treatment in private equity, private credit and real estate activities. The review found materially uneven standards, with recurring weaknesses in cross-fund transfers and continuation transactions, gifts and entertainment, information barriers, transactional escalation and controls that had not kept pace with business complexity.
Key dates
2026-10-23
The FCA published the multi-firm review findings and associated supervisory expectations.
Suggested considerations
Firms should consider performing a documented gap assessment against the review findings, including whether their conflict framework reflects the substance of UK activities rather than only formal delegation or legal arrangements.
Compliance teams may wish to refresh business-model and transaction-level conflict inventories to cover multiple funds, vintages, continuation and evergreen vehicles, affiliated businesses, shared services, capital-structure conflicts, remuneration, valuation, financing, redemptions, asset transfers and exit decisions.
Firms should consider testing whether conflict identification occurs repeatedly from origination through valuation, allocation, monitoring, restructuring and exit, rather than only at onboarding or transaction approval.
Firms may wish to define and evidence materiality thresholds, escalation triggers, accountable decision-makers and governance forums for complex or material conflicts, including when engagement with LPs or LP advisory committees is appropriate.
For cross-fund transfers and continuation transactions, firms should consider independent challenge, valuation oversight, analysis of competing investor interests, documented alternatives and evidence supporting the fairness of the outcome; investor consent or disclosure alone may not demonstrate adequate management.
Firms should consider reviewing gifts and entertainment controls beyond monetary thresholds, including purpose, recipient, frequency, patterns, inducement risk, approvals, record keeping and compliance monitoring.
Firms may wish to assess whether information barriers use physical, organisational and system controls, with monitoring and oversight of information sharing, rather than relying primarily on staff judgement and training.
Senior management and control functions should consider whether second-line compliance has sufficient independence and authority, and whether periodic internal-audit or other third-line reviews provide effective assurance and challenge.
What changed
This is supervisory guidance and a statement of FCA expectations, not a new rule or formal implementation deadline. The FCA expects firms to identify, assess, record, manage, mitigate and disclose actual, potential and perceived conflicts across the full investment lifecycle, based on the substance, scale and complexity of their UK activities rather than their formal legal structure.
Compliance impact
The impact is significant for supervisory readiness but does not create a new binding obligation or stated remediation deadline. Firms unable to demonstrate proportionate governance, independent challenge, effective escalation, fair treatment of competing investors or adequate conflict records may face intensified FCA engagement, remediation expectations and potential conduct or governance scrutiny under existing Handbook requirements.
To support the safe and responsible adoption of artificial intelligence (AI) in financial services, we share examples from industry engagement, supervisory work and our AI Lab initiatives, including AI Live Testing and the Supercharged Sandbox.
AI Analysis
The FCA has published illustrative good and poor practice on firms’ use of machine learning, generative AI and agentic AI, based on industry engagement, supervisory work, AI Live Testing and the Supercharged Sandbox. It introduces no new rules or deadlines, but gives a clear supervisory signal that firms remain accountable for AI-enabled outcomes and should evidence Consumer Duty compliance, senior accountability, lifecycle governance, testing, explainability, monitoring, escalation and resilience.
Key dates
2026-10-19
The FCA publication was issued as part of its wider AI supervisory and industry-engagement work.
Suggested considerations
Firms should consider maintaining an inventory of AI use cases, including internally developed, embedded and outsourced tools, with a named accountable senior manager and documented risk classification for each use case.
Compliance teams may wish to map each consumer-facing AI use case to Consumer Duty outcomes, the target market, foreseeable harms, vulnerable-customer considerations, fair value where relevant, complaints handling and available redress.
Firms should consider documenting why AI is appropriate for the identified consumer need, which activities remain staff-led, where the system must abstain or escalate, and how those controls have been tested in practice.
Model and risk functions may wish to test accuracy, bias, error rates, explainability, data quality, drift and robustness across relevant consumer characteristics, including vulnerability, accessibility, digital capability and financial capability.
Firms should consider testing consumer understanding of AI disclosures and outputs with representative user groups, rather than relying solely on technical model explanations or generic disclaimers.
Operations and technology teams may wish to implement proportionate live monitoring, clear escalation thresholds, sample-based human review, incident and near-miss processes, fallback arrangements and channel continuity where an AI system fails or produces harmful outputs.
Firms should consider retaining auditable records of prompts, inputs, outputs, model and vendor versions, filters, approvals, overrides, escalations, complaints and remediation decisions for a period consistent with the applicable record-keeping requirements.
Outsourcing and third-party risk assessments may wish to address concentration and dependency risks, access to testing and performance information, change control, data use, subcontracting, service continuity and the firm’s ability to challenge or replace an AI provider.
What changed
The publication consolidates the FCA’s expectations under the existing framework, including the Principles for Businesses, Threshold Conditions, SYSC, operational resilience, outsourcing and critical third-party requirements, Consumer Duty, vulnerable-customer guidance, SM&CR and DISP. It identifies good practice such as defining the consumer need and target market before deployment, testing outcomes across consumer characteristics and vulnerability scenarios, setting human escalation and abstention controls, maintaining auditable records of prompts, outputs, model versions and decisions, and...
Compliance impact
The immediate legal effect is limited because the publication does not create new requirements, but its examples are likely to inform FCA supervision and assessments of compliance with existing obligations. Failure to evidence appropriate consumer outcomes, governance, monitoring, escalation, operational resilience or accountability could expose firms to supervisory intervention, remediation and redress expectations, complaints and conduct risk.
Good practices and areas where firms could do more to meet their Consumer Duty price and fair value obligations. ... In November 2025, we published our findings from a multi-firm review of contracts for difference (CFDs) providers. We outlined how they were meeting the Consumer Duty price and value outcome, and where…
AI Analysis
The FCA has published follow-up findings from its May 2026 survey of 81 CFD firms, assessing changes made after its November 2025 multi-firm review of Consumer Duty price and value practices. The regulator remains concerned that overnight funding charges—particularly charges applied to matched or hedged positions—may be excessive, insufficiently justified, and inadequately explained to retail clients; firms should expect supervisory follow-up where their pricing or communications remain outliers.
Key dates
2025-11-07
The FCA published its multi-firm review of CFD providers’ provision of price and value, identifying concerns including narrow fair value assessments, opaque overnight funding charges and charges on matched long and short positions.
2026-05-01
The FCA surveyed 81 CFD firms about changes made or planned after the November 2025 review; the source identifies May 2026 but does not specify an exact day.
Suggested considerations
Compliance teams may wish to document a comprehensive fair value assessment covering spreads, commissions, overnight funding, ancillary fees, cash-balance interest and all other amounts charged to consumer accounts, rather than focusing primarily on execution costs.
Firms should consider testing whether overnight funding rates are reasonable against prevailing reference or base rates, relevant UK-regulated peers, the underlying asset class and the benefits delivered, with documented rationale for material outliers and wide long-versus-short spreads.
Firms may wish to assess separately the treatment of matched or hedged positions, including whether applying the full funding spread to both legs is proportionate where there is no net market exposure and whether any reduced-margin or promotional arrangements encourage clients to maintain costly open positions.
Firms should consider reviewing client-facing disclosures at each relevant stage of the journey, including onboarding, product pages, deal tickets and account interfaces, and explaining the calculation, rate, frequency, leverage effect and potential cumulative impact of overnight charges in accessible language.
Firms may wish to present projected overnight costs using an annualised percentage measure alongside daily or monetary charges, while retaining clear explanations that actual costs may vary.
Appropriateness and target-market processes should be reviewed for robustness, including any income thresholds, enhanced scrutiny, vulnerability monitoring and escalation arrangements introduced after the November 2025 review.
Firms should consider whether interest paid on client cash or margin balances, and the absence of such interest, has been properly assessed as part of the overall price and value outcome.
Management information may need to evidence the review of charges, peer comparisons, complaints, customer understanding, vulnerable-client outcomes and remediation decisions because the FCA states it will follow up individually where concerns remain.
What changed
This is supervisory guidance and good-and-poor-practice feedback, not a new binding rule or implementation deadline. The FCA expects firms to assess all costs and charges in their fair value assessments, use relevant UK-regulated peer comparisons, consider consumer outcomes rather than treating fair value as a compliance exercise, and review whether overnight funding rates are reasonable in light of prevailing base rates, peer pricing and the benefits provided.
Compliance impact
The publication materially increases supervisory pressure on CFD firms even though it does not introduce a new rule or deadline. Under the Consumer Duty, the FCA may challenge pricing that is not reasonably related to expected benefits, weak evidence supporting outlier funding rates, inadequate consumer understanding, and communications or incentives that lead clients to incur substantial charges on matched positions; the regulator says it will follow up with individual firms and may take further action where concerns persist.
We've replaced our guidance on the Financial Policy Committee's (FPC) loan-to-income (LTI) flow limit recommendation. The Prudential Regulation Authority (PRA) has also amended its rules and issued a new supervisory statement. ... Read FG26/11 (PDF)Read the joint policy statement FCA PS26/20 (PRA PS19/26)Read the…
AI Analysis
On 2026-10-14, the FCA issued FG26/11 alongside PRA rule changes and a new supervisory statement to replace the firm-level 15% cap on high loan-to-income mortgage lending. The 15% limit now operates as an aggregate market-wide safeguard: eligible lenders may exceed 15% individually, subject to prudent risk management, monitoring and possible FCA temporary supplemental guidance requiring reductions if aggregate lending becomes inconsistent with the Financial Policy Committee’s limit.
Key dates
2025-07-09
The FPC made the recommendation to amend implementation of the high-LTI flow limit, allowing individual lenders to increase their share while seeking to keep the aggregate flow consistent with 15%.
2026-04-01
The FCA consultation on the proposed high-LTI lending guidance opened.
2026-07-01
The FCA consultation closed.
2026-10-14
FG26/11, the joint FCA/PRA policy changes and the PRA supervisory statement were issued and the replacement framework took effect.
Suggested considerations
Firms should map their regulated mortgage book against the 4.5 LTI definition, the listed exclusions and the £150 million or 300-contract de minimis test over the relevant consecutive four-quarter periods.
Compliance and risk teams may wish to update policies, risk-appetite statements, underwriting controls and management information to reflect removal of the individual 15% cap and continued exposure to the aggregate 15% safeguard.
Firms considering a strategy that would increase high-LTI lending above 15% should consider notifying the FCA or, for PRA-authorised firms, engaging with the PRA in accordance with the applicable supervisory arrangements before implementation.
Firms should validate Product Sales Data submissions and establish quarterly controls for calculating individual high-LTI flows and reconciling them to the regulator’s published aggregate-flow data.
Firms should maintain documented stress testing, affordability assessment, portfolio monitoring and governance demonstrating that high-LTI lending is managed prudently under the PRA supervisory statement.
Firms should establish escalation and contingency procedures enabling rapid adjustment of high-LTI origination if the FCA issues temporary supplemental LTI guidance.
Compliance teams may wish to review whether product, broker and customer communications accurately explain that the reform concerns portfolio flow limits and does not create an entitlement for an individual borrower to obtain a mortgage above 4.5 times income.
Firms should monitor further FCA temporary supplemental guidance and PRA quarterly publications, as the market-wide mechanism can result in firm-specific reduction expectations even where the firm’s own lending remains commercially appropriate.
What changed
FG26/11 applies the FPC recommendation to firms with permission to enter into regulated mortgage contracts as lender, subject to specified exclusions. High-LTI lending remains lending at an LTI of 4.5 or above, and the aggregate high-LTI flow remains subject to the FPC’s 15% limit; however, the previous expectation that each in-scope firm must not exceed 15% has been removed.
Compliance impact
The change is significant for mortgage lenders because a firm-level quantitative restriction has been replaced by a supervisory, market-wide control that depends on accurate data, prudent risk governance and the ability to reduce origination at short notice. The FCA indicates that aggregate flows inconsistent with the 15% limit may trigger temporary supplemental guidance and supervisory engagement, with firms above 15% expected to reduce future high-LTI lending and firms at or below 15% expected not to increase above it while that guidance is in force.
The Upper Tribunal has confirmed it will hear the legal challenges to our motor finance compensation scheme between 16 to 26 February 2027. The scheme was challenged by 3 lenders - Volkswagen Financial Services, Mercedes Benz Financial Services, and Crédit Agricole Auto Finance - and by Consumer Voice, represented by…
AI Analysis
The FCA has confirmed that the Upper Tribunal will hear challenges to its motor finance consumer redress scheme from 16 to 26 February 2027. Although parts of the scheme remain suspended and lenders do not currently need to calculate or pay scheme compensation, firms must continue complying with the rules that remain in force and maintain operational and financial readiness for either outcome, including a return to ordinary complaint handling if the scheme is quashed.
Key dates
2026-03-30
The FCA published PS26/3, establishing the motor finance consumer redress scheme for relevant agreements entered into from 6 April 2007 to 1 November 2024.
2026-05-31
The FCA's general pause on handling certain motor finance complaints ended; complaints outside the scheme scope generally reverted to the applicable ordinary complaint-handling framework from 1 June 2026.
2026-06-30
The implementation period for Scheme 2, covering agreements entered into from 1 April 2014 to 1 November 2024, was scheduled to end.
2026-08-31
The implementation period for Scheme 1, covering agreements entered into from 6 April 2007 to 31 March 2014, was scheduled to end.
2027-02-16
The Upper Tribunal hearing of the legal challenges to the motor finance compensation scheme is scheduled to begin.
2027-02-26
The scheduled window for the Upper Tribunal hearing of the legal challenges is due to conclude.
Suggested considerations
Compliance teams may wish to maintain a documented inventory of complaints, agreements, commission data, consumer communications and redress calculations so that scheme preparation can resume promptly if the legal challenges fail.
Lenders should continue complying with all motor finance scheme rules that have not been suspended, including required notifications to consumers who are not owed compensation.
Firms should model both principal outcomes: implementation of the scheme after judgment and resumption of ordinary complaint handling if the scheme or relevant provisions are quashed.
Operational planning may include capacity, case-management systems, data remediation, quality assurance, customer communications and escalation procedures for the ordinary DISP complaint process.
Finance, risk and compliance teams should consider scenario-based provisions for scheme redress, litigation-related costs and ordinary complaint liabilities, and should engage auditors regarding assumptions, evidence and disclosure.
Firms should review whether complaints outside the scheme scope are being handled under the ordinary DISP time limits, rather than being treated as covered by the suspended scheme arrangements.
Senior management may wish to monitor the tribunal proceedings, FCA firm updates and any subsequent judgment, appeal or amendments to CONRED and DISP requirements.
Firms should consider customer-outcome and conduct risks arising from delayed compensation, incomplete communications, duplicated claims-management fees and inconsistent treatment of consumers during the suspension.
What changed
The Upper Tribunal hearing window is now confirmed for 16 to 26 February 2027. The scheme remains partially suspended, so lenders are not required to calculate or pay compensation under the scheme until the legal process concludes, but the suspension does not remove the requirement to comply with unaffected scheme rules, including sending specified communications to consumers who are not owed compensation. The FCA has expressly warned lenders to prepare for the possibility that the scheme, or parts of it, are quashed and that there is consequently no scheme-based complaint-handling pause.
Compliance impact
The immediate impact is high for affected motor finance lenders because the suspension creates simultaneous requirements to preserve scheme readiness, comply with unaffected CONRED rules and prepare for potentially substantial ordinary complaint liabilities. Failure to maintain adequate provisions, complaint capacity, records or customer communications could create conduct, operational, audit and regulatory-risk consequences, particularly if the scheme is quashed and the ordinary statutory complaint timelines apply.
Our findings from a review of governance at a sample of benchmark administrators. We also share broader lessons from the review that firms may wish to consider.
AI Analysis
The FCA has published findings from a multi-firm review of governance at benchmark administrators, focusing on board capability and challenge, delegation and escalation, management information, conflicts, and governance assurance. The publication does not introduce new binding requirements, but it signals that supervision will test how governance operates in practice, particularly whether UK-regulated entities retain clear accountability within groups and whether governance supports benchmark integrity, resilience and timely decision-making.
Suggested considerations
Firms should consider conducting a documented effectiveness review of governance arrangements, covering board composition and capability, challenge and decisions, delegation and escalation, management information, conflicts and assurance.
Boards and management bodies may wish to map collective capability against the administrator's current and emerging risks, including technology, cyber resilience, data management, innovation, methodology, market structure and user needs.
Compliance teams may wish to test whether board and committee records capture principal challenge, decision rationale, actions, ownership and follow-through, including significant decisions taken between scheduled meetings.
Firms should consider documenting ownership of key risks, decision rights, escalation routes and the way UK-regulated entity obligations are represented in group governance arrangements.
Administrators may wish to review whether group reporting and escalation channels remain effective if individuals with multiple roles are unavailable, conflicted or subject to competing priorities.
Firms should consider whether conflicts frameworks address multiple roles, group relationships, commercial pressures, competing priorities and differing stakeholder interests, and whether identified conflicts, mitigations and decisions are recorded.
Board reporting owners may wish to distinguish information provided for awareness from matters requiring discussion, decision or escalation, and highlight changes, exceptions, emerging trends, risk movements, mitigation effectiveness and overdue actions.
Administrators should consider whether between-meeting escalation arrangements provide directors with timely information on significant developments without disconnecting those decisions from formal governance records.
What changed
The FCA has not amended rules, introduced new thresholds or imposed a compliance deadline. Instead, it has set out supervisory observations that benchmark administrators should assess against their own activities, risks, users and operating environments. The FCA will use these observations in supervisory engagement alongside developments in the benchmarks framework.
Compliance impact
The impact is supervisory rather than immediately rule-changing, but it is material for benchmark administrators because governance weaknesses may contribute to failures in benchmark quality controls, resilience, conflicts management and regulatory accountability. The FCA indicates that it will use these findings in future supervisory engagement, so firms unable to evidence effective challenge, clear ownership, reliable management information and completed remediation may face intensified scrutiny and potential action under existing requirements.
We’ve updated the Knowledge Base with the guidance set out in Primary Market Bulletin No. 66. ... Date of consultation27 April 2026, Primary Market Bulletin 63. ... Summary of changesWe’ve amended the following existing technical notes in the Knowledge Base:Working capital statements and risk factors – Primary…
AI Analysis
The FCA has finalised Primary Market Technical Notes 619.3 and 321.5 following PMB 63, introducing greater flexibility for issuers preparing prospectus working capital statements under the Public Offers and Admissions to Trading Regulations 2024. In specified circumstances, directors may take certain uncommitted facilities into account when issuing a clean working capital statement, but issuers must provide accompanying disclosure and use a qualified statement where the facilities cannot be treated as available. PMB 66 also provides material reminders on sustainability reporting, cyber-incident disclosure under UK MAR, Chinese auditing standards for certain Stock Connect issuers and UK Listing Rules checklist requirements.
Key dates
2026-01-19
The Public Offers and Admissions to Trading Regulations 2024 regime came into effect; PMB 66 finalises related Knowledge Base guidance.
2026-09-01
Revised FRC Third Country Auditor directions took effect, temporarily permitting certain qualifying Stock Connect audits of Chinese-registered entities to use Chinese Standards on Auditing.
2026-09-30
The FCA published Primary Market Bulletin No. 66 and finalised Technical Notes 619.3 and 321.5.
2026-10-28
Deadline for comments on proposed Technical Notes 803.1 and 801.5 and proposed deletion of Technical Note 802.3.
2027-01-01
UK Sustainability Reporting Standards-based UK Listing Rules requirements apply to accounting periods beginning on or after this date; Scope 3 and non-climate S1 transitional deferrals may apply.
2027-03-18
FCA operational incident and third-party reporting rules in PS26/2 come into force.
2028-01-01
The FCA expects the first reporting cycle affected by the new sustainability disclosure framework to occur in 2028, depending on the issuer's financial year.
Suggested considerations
Issuers and advisers should reassess prospectus working capital models to determine whether each uncommitted facility can reasonably be treated as available for the entire working capital period, including under the reasonable worst-case scenario.
Where uncommitted facilities are relied upon, firms should document the directors' assessment, the assumptions and the accompanying prospectus disclosure required by Guidelines 33.1 and 33.2 of Technical Note 619.3.
Firms should test all risk factors, liquidity disclosures and business-plan assumptions for consistency with a clean working capital statement and consider a qualified statement where the prospectus describes risks fundamentally inconsistent with clean working capital.
Sponsors, reporting accountants and legal advisers should update working capital checklists, verification procedures, prospectus precedents and review controls for Technical Notes 619.3 and 321.5.
Listed companies should prepare for UK Sustainability Reporting Standards and the UK Listing Rules changes applying to accounting periods beginning on or after 2027-01-01 by identifying material sustainability risks and opportunities, reviewing governance and controls, and planning for the Scope 3 and non-climate S1 transitional deferrals.
Issuers should maintain a documented, case-by-case process for assessing whether a cyber incident or vulnerability is inside information under Article 7 UK MAR, whether disclosure is required under Article 17(1), and whether delay under Article 17(4) remains justified and confidential.
Firms should monitor cyber incidents after initial containment for new inside information concerning operational impact, duration, remediation costs, protection costs, reputational effects or changes to financial outlook, and should document information-sharing with authorities under Articles 10 and 17(8) UK MAR.
Relevant firms should familiarise themselves with the operational incident and third-party reporting framework in PS26/2 ahead of its 2027-03-18 commencement.
What changed
Technical Note 619.3 now permits an issuer to take financing under certain uncommitted facilities into account when assessing working capital for the entire working capital period, where the directors judge that the facilities can be considered available throughout that period. A clean working capital statement may then be issued, provided the prospectus includes appropriate disclosure alongside the statement, including the relevant basis-of-preparation information and the fact that uncommitted facilities were taken into account.
Compliance impact
The working capital changes are targeted rather than a new broad obligation, but they materially affect prospectus preparation, director judgments, sponsor diligence and liability-sensitive disclosure because a clean statement must remain consistent with risk factors and reasonable worst-case funding needs. The cyber observations reinforce that disclosure, delay and confidentiality decisions under UK MAR may arise repeatedly throughout an incident, while the sustainability and operational-reporting elements require forward planning for 2027 implementation.
We've published guidance to help cryptoasset firms complete the overall risk assessment required under CRYPTOPRU 7. ... Read FG26/10 (PDF)Why we are issuing this guidanceWe've published guidance to help cryptoasset firms complete the overall risk assessment required under our Prudential sourcebook for CRYPTOPRU firms…
AI Analysis
The FCA published FG26/10 on 30 September 2026, providing non-Handbook guidance for cryptoasset firms completing the overall risk assessment required by CRYPTOPRU 7. The guidance is effective from 25 October 2027 and materially expands practical expectations around severe-but-plausible stress testing, own-funds and liquidity assessments, recovery planning, contingency funding and orderly wind-down, including crypto-specific scenarios such as private-key loss, stablecoin de-pegging, exchange failure and withdrawal surges.
Key dates
2026-06-30
The FCA opened consultation on the proposed CRYPTOPRU 7 guidance.
2026-07-30
Consultation on the proposed guidance closed.
2026-09-30
The FCA finalised and published FG26/10.
2027-10-25 Deadline
FG26/10 comes into force alongside the FCA's new UK cryptoasset regime.
Suggested considerations
Firms should map their current CRYPTOPRU 7 overall risk assessment against FG26/10, documenting any gaps in risk identification, stress testing, financial-resource calculations, recovery planning and wind-down analysis.
Compliance and prudential teams may wish to confirm that the own-funds requirement is calculated as the highest of the permanent minimum requirement, fixed overheads requirement and K-factor requirement, and that the own-funds threshold requirement is not below that amount.
Firms should consider developing severe-but-plausible scenarios that combine cryptoasset price declines, customer withdrawal surges, counterparty or exchange failure, cyber incidents, private-key compromise, reduced market liquidity, stablecoin de-pegging and infrastructure outages.
Firms should assess whether collateral, committed facilities, group support, banking arrangements, custody structures and other mitigants are legally, operationally and practically available under stress, rather than relying solely on their accounting treatment.
Firms should prepare or refresh a stressed 90-day cash-flow forecast covering peak and cumulative liquidity needs, including margin calls, settlement failures, client drawdowns, pre-funding requirements and delayed or unavailable funding.
Firms should assess their funding profile over the following 12 months, including renewal and rollover risk, withdrawal of facilities, reduced group funding and increased funding costs.
Firms should establish a contingency funding plan with quantitative internal triggers above regulatory thresholds, credible actions within management control, implementation timelines, impediments and communication arrangements.
Firms should distinguish recovery actions that management can execute directly from actions dependent on shareholders, banks, counterparties, group entities or buyers, and should consider whether limited recovery capacity requires earlier wind-down triggers.
What changed
FG26/10 does not create a new standalone binding rule or prescribe a single methodology; it explains how firms should evidence compliance with the binding requirements in CRYPTOPRU 7 and should be applied proportionately to the firm's nature, scale and complexity. Firms should begin with their business model, strategy and risk appetite, identify market, leverage, credit, liquidity, operational and concentration risks, assess interactions between those risks, and evaluate whether mitigants remain effective under stress.
Compliance impact
The guidance is non-binding and illustrative, but it provides a detailed indication of the FCA's supervisory expectations for demonstrating adequate financial resources under CRYPTOPRU 7. Weak documentation, unrealistic stress scenarios, reliance on unavailable liquidity or poorly evidenced recovery and wind-down capacity could make it difficult for a firm or its governing body to demonstrate compliance and could expose the firm to prudential, operational and orderly-exit concerns.
We've published guidance to help firms complete the overall risk assessment required under COREPRU 7. ... Read FG26/9 (PDF)Why we're issuing this guidance We've published guidance to help firms understand how to complete the overall risk assessment required under our Core Prudential sourcebook (COREPRU) rules. It…
AI Analysis
The FCA published FG26/9 on 30 September 2026 to explain how firms subject to COREPRU 7 should integrate business-model analysis, risk appetite, financial-resource planning, stress testing and wind-down planning into a single overall risk assessment (ORA). The guidance is non-Handbook and primarily clarifies existing COREPRU 7 obligations, but it sets detailed supervisory expectations for setting own funds and liquidity thresholds, documenting judgments and maintaining a current, evidence-based assessment; it comes into force on 25 October 2027.
Key dates
2026-06-30
FCA consultation on GC26/4 opened.
2026-07-30
FCA consultation on GC26/4 closed.
2026-09-30
FCA published finalised guidance FG26/9.
2027-10-25
FG26/9 comes into force as non-Handbook guidance on COREPRU 7.
Suggested considerations
Firms should map all regulated and unregulated activities, group dependencies and outsourced services into an inventory of risks capable of causing material harm to clients or the market.
Compliance and prudential teams may wish to document a clear chain from business model and risk appetite through material risks, controls, stress scenarios, OFTR, LATR, early-warning indicators and management actions.
Firms should assess own funds and liquid assets separately for ongoing operations and wind-down, test the timing of cash inflows and outflows, and evidence that thresholds meet the applicable OFR, BLAR and sectoral minimums.
Firms should consider whether their business plan, normally covering approximately three years, has been stress tested against sufficiently severe but plausible firm-specific, market-wide and concurrent scenarios, including reverse stress testing to failure.
Firms should review whether wind-down plans specify triggers, execution steps, timing, costs, cashflow sequencing and resource needs under stressed conditions.
Firms should establish governance, independent challenge, version control and documentation standards that preserve the rationale, assumptions, evidence and judgments supporting the ORA.
Firms may wish to schedule implementation work ahead of 25 October 2027, notwithstanding that the underlying COREPRU 7 obligations already apply and the guidance is non-Handbook.
Firms should plan an annual ORA review, additional reviews following material business-model or operating-model changes, and retention of the approved ORA for at least three years.
What changed
FG26/9 provides an integrated framework for complying with COREPRU 7.2.1R and the overall financial adequacy rule, covering all regulated and unregulated activities, group and outsourcing dependencies, material-harm risks, risk appetite, systems and controls, the own funds threshold requirement (OFTR), the liquid asset threshold requirement (LATR), stress and reverse stress testing, and wind-down planning.
Compliance impact
The guidance does not itself create a new Handbook rule, but it gives the FCA a detailed benchmark for assessing whether firms have complied with COREPRU 7 and maintained adequate own funds and liquid assets. Following SREP, the FCA may require additional resources, governance changes, improvement plans, activity restrictions, additional reporting, a skilled-person review under FSMA 2000 section 166, or permission variation or cancellation under sections 55J and 55L where deficiencies are identified.
This review highlights key trends in money mule activity.
AI Analysis
The FCA published a multi-firm review on 23 September 2026 showing that firms closed 238,396 suspected money-mule accounts in 2025, compared with 184,935 in 2023, while criminal proceeds were commonly cashed out after passing through the second to fifth mule accounts. The publication is guidance rather than a new binding rule, but it signals supervisory expectations that firms improve early-chain detection, investigate linked accounts and cash-out patterns, and use lawful information-sharing to disrupt organised networks.
Key dates
2023-01-01
The Economic Crime and Corporate Transparency Act 2023 received Royal Assent during 2023; its voluntary information-sharing provisions are identified by the FCA as a potential mechanism for firms to share information concerning economic crime. The specific commencement date for any relevant provision should be verified against the applicable commencement instruments.
2025-01-01
Cifas introduced a dedicated funds received for money muling filing category and revised filing criteria and guidance, making 2025 filing data not directly comparable with 2023 and 2024. The date is stated as January 2025 rather than a specific day.
2026-09-23
The FCA published its multi-firm review on money-mule activity and cashing out findings.
Suggested considerations
Firms should consider refreshing their business-wide and customer-risk assessments to reflect mule-chain activity, including the concentration of cashing out between the second and fifth accounts and the higher concentration at the second account.
Compliance and fraud teams may wish to test whether transaction-monitoring scenarios identify linked accounts, repeated use of accounts across fraud types, rapid onward transfers, fragmented card spending, international destinations and higher-value crypto-related cash-outs.
Firms should consider reviewing controls across the full payment chain rather than focusing only on the first account receiving suspected fraud proceeds, including internal account link analysis and escalation between fraud, AML and investigations teams.
Banks, payment institutions and EMIs may wish to compare detection and response performance by account tenure, customer type and channel, noting that 74.1% of EMI closures and 56.9% of PI closures in the survey occurred within six months of account opening.
Firms should consider assessing whether their use of the National Fraud Database is effective and whether suspected cases meet the applicable Cifas evidential and category criteria; the FCA data should not be interpreted as requiring Cifas filings to equal account closures.
Firms should consider whether the Economic Crime and Corporate Transparency Act 2023 information-sharing provisions can lawfully support prevention, detection or investigation of linked mule activity, with appropriate governance, records and data-protection controls.
MLROs and nominated officers may wish to prepare for the further FCA and National Economic Crime Centre alert and retain evidence showing how the review findings were considered and, where appropriate, incorporated into control enhancements.
What changed
The FCA has provided new supervisory findings on the scale, profile and mechanics of money-mule activity based on a survey of 35 firms and analysis by a 22-firm public-private cell covering 140 cases across seven fraud types. It expects firms to use the findings in their own money-mule risk assessments and to review and strengthen controls for detecting, preventing and disrupting mule activity.
Compliance impact
The FCA describes an evolving, organised financial-crime threat involving repeat mule accounts, early-chain cash-out and payment methods that can resemble legitimate consumer spending. Although the review is non-binding guidance, supervisory follow-up and a forthcoming FCA and National Economic Crime Centre alert mean that weak risk assessment, transaction monitoring, investigation, information-sharing or governance could attract supervisory scrutiny and potentially contribute to enforcement exposure under the FCA Principles, SYSC requirements and the Money Laundering, Terrorist Financing and...
Read our findings on good practice and areas for improvement in payments firms’ approaches to supporting consumers in vulnerable circumstances. ... The Consumer Duty (the Duty) sets a high standard for retail consumer protection. We reviewed a sample of payments firms to assess how they are supporting consumers in…
AI Analysis
On 17 September 2026, the FCA published findings from a review of payments and e-money firms’ support for consumers in vulnerable circumstances under the Consumer Duty. The publication introduces no new rules, but it establishes a clear supervisory benchmark: firms should be able to evidence that they understand relevant vulnerability characteristics, provide consistent and tailored support, monitor outcomes and improve deficiencies; independent commentary reads this as an evidence-focused supervisory signal rather than optional good practice.
Key dates
2026-09-17
The FCA published its findings on payments firms delivering good outcomes for consumers in vulnerable circumstances.
Suggested considerations
Compliance teams may wish to map the four vulnerability drivers in FG21/1 against the firm’s customer base, products, channels and transaction journeys, including digital-only and automated interactions.
Firms should consider testing whether vulnerability identification, recording, flagging and information-sharing operate consistently in practice through call listening, complaints analysis, quality assurance, customer research and sample-based file reviews.
Firms may wish to document how identified needs translate into specific support, such as alternative channels, assisted onboarding, additional time, accessible communications, language support or human intervention, and how those interventions produce good outcomes.
Management information may need to cover the prevalence and characteristics of vulnerability, support provided, customer outcomes, complaints, failed or delayed payments, access barriers, vulnerable-customer journey performance and trends over time; smaller firms may use proportionate qualitative evidence but should still demonstrate effective oversight.
Boards and senior management may wish to receive sufficiently frequent reporting to challenge whether arrangements are working, investigate root causes and track whether remedial actions improve outcomes rather than relying solely on annual Consumer Duty reporting or isolated case studies.
Firms using intermediaries should consider how they assess the intermediary’s identification, training, support, communications, recording and outcomes-monitoring arrangements, and how issues are escalated and remediated.
When collecting or sharing vulnerability information, firms should consider compliance with UK GDPR, the Data Protection Act 2018 and applicable confidentiality and data-minimisation requirements.
Smaller firms may wish to record why their systems, controls and management information are proportionate to their business model, customer base and potential harm, while retaining evidence that individual circumstances can be addressed flexibly.
What changed
No new binding requirements or prescribed operating model were introduced. The FCA has nevertheless clarified the evidence it expects firms to maintain under the existing Consumer Duty and its vulnerable-customer guidance, including an understanding of the four vulnerability drivers—health, life events, financial resilience and financial capability—identification and recording across customer journeys, appropriate support and communications, outcome-focused management information, senior-management or board oversight, testing and assurance, intermediary oversight, and continuous improvement.
Compliance impact
The immediate legal impact is limited because the publication expressly does not create new requirements, but supervisory impact is material: firms may be expected to evidence that Consumer Duty arrangements deliver outcomes in practice, not merely that policies and training exist. Weak identification, inconsistent support, inadequate monitoring or poor intermediary oversight could contribute to foreseeable consumer harm, supervisory intervention and potential remediation or enforcement under existing FCA obligations.
New FCA guidance will help firms understand how the law underpinning the UK's future cryptoasset regime applies to their business. It also sets out which activities may require FCA authorisation. The regime comes into force on 25 October 2027. With applications for authorisation opening from 30 September 2026, firms…
Why this matters
This is a policy statement and guidance document from the FCA clarifying how the new UK cryptoasset regime applies to firms. It covers multiple regulated activities (stablecoin issuance, trading platforms, dealing, safeguarding, staking) and sets out authorisation requirements.
These high-risk investments should not usually be advertised widely to the public. We banned the marketing of speculative mini-bonds and loan notes to ordinary retail investors from 1 January 2021.We did this because these are complicated investments, not suitable for most people. The ban means these high-risk…
AI Analysis
The FCA published an enforcement-oriented consumer warning on 19 August 2026, updated 20 August 2026, highlighting continued retail marketing of unregulated loan notes and mini-bonds through exemptions and unauthorised intermediaries. It does not introduce a new rule, but reinforces that the permanent prohibition on mass-marketing speculative illiquid securities to ordinary retail investors has applied since 1 January 2021 and that investors may lack Financial Ombudsman Service and Financial Services Compensation Scheme protection.
Key dates
2020-01-01
The FCA's temporary product intervention restricting mass-marketing of speculative illiquid securities to retail investors took effect.
2020-12-10
The FCA published PS20/15, confirming permanent rules for marketing speculative illiquid securities, including speculative mini-bonds, to retail investors.
2021-01-01
The permanent FCA restrictions on mass-marketing speculative illiquid securities to ordinary retail investors came into force.
2026-08-19
The FCA published the consumer warning following continuing losses and concerns about unregulated loan notes and mini-bonds, including the collapse of Woodville Consultants Limited.
2026-08-20
The FCA page was updated; the publication continues to operate as a warning and supervisory or enforcement signal rather than a new rule.
Suggested considerations
Compliance teams may wish to inventory all loan notes, mini-bonds, debentures, preference shares, and comparable securities promoted, approved, advised on, arranged, or distributed by the firm.
Firms should consider testing each product against the FCA definition of a speculative illiquid security, including the denomination threshold of less than £100,000, the use of proceeds, transferability, listing, and the applicable exemptions.
Authorised firms should consider blocking mass-market communications, including websites, social-media advertising, broad email campaigns, affiliate content, and introducer activity, where the promotion is likely to reach ordinary retail clients.
Where an exemption is relied on, firms should consider evidencing investor eligibility, the basis for any high-net-worth or sophisticated-investor status, the timing and validity of the investor declaration, and controls preventing onward dissemination to ineligible persons.
Firms approving or communicating relevant promotions should consider verifying that required risk warnings, loss-of-capital disclosures, liquidity and default information, and third-party fee or commission disclosures are accurate, prominent, and consistent across all distribution channels.
Due diligence should consider whether claims such as asset-backed, secured, FCA-authorised security trustee, listed, or fixed return accurately describe the legal and economic position of investors.
Compliance teams may wish to review introducer agreements, commission arrangements, marketing costs, investor-money flows, and the proportion of subscriptions actually applied to the underlying investment.
Firms should consider checking that communications do not use artificial deadlines, pressure tactics, unrealistic return comparisons, or performance claims unsupported by a credible explanation of repayment capacity.
What changed
No new binding requirement or prohibition was introduced by this publication. The FCA restated that its permanent rules prohibit authorised firms from approving or communicating financial promotions for speculative illiquid securities in a manner likely to be received by retail clients, subject to defined exemptions.
Compliance impact
The immediate legal impact is limited because the publication restates existing requirements, but the supervisory and enforcement signal is material: the FCA is scrutinising authorised firms, approvers, introducers, and distribution channels that may allow prohibited retail reach or misleading credibility cues. Breaches may expose authorised firms to FCA intervention, financial-promotion remediation, supervisory investigation, and potential enforcement, while investors using unauthorised firms may lose some or all capital without access to the Financial Ombudsman Service or FSCS.
We are concerned about a number of risks among unregulated lenders, safe custody providers, money brokers and financial leasing companies (Annex 1 firms). Firms including unregulated lenders, safe custody providers, money brokers and financial leasing companies, need to be registered with us for anti-money laundering…
AI Analysis
The FCA has announced that it is increasing scrutiny of **Annex 1 firms**—including unregulated lenders, safe custody providers, money brokers, and financial leasing companies—because of perceived financial crime and consumer-risk vulnerabilities. The key compliance message is that these firms must be **registered with the FCA for AML purposes**, must show they can comply with the Money Laundering Regulations, and should expect **longer registration timelines** and more intrusive supervisory information requests.
Key dates
20 March 2026
- The FCA published the statement announcing increased scrutiny of Annex 1 firms and warning that registration applications should be expected to take longer
TBD (ongoing, from the date of publication)
- Annex 1 firms that are not registered should submit a registration application before continuing Annex 1 activity, because the FCA states such firms need to be registered for AML purposes
TBD (ongoing supervisory cycle)
- Around 900 Annex 1 firms are subject to FCA information requests to support supervisory risk assessment and intelligence gathering
Suggested considerations
Confirm whether any UK business line falls within Annex 1 scope and, if so, verify that the entity is registered with the FCA for AML purposes before continuing the activity.
Submit a registration application immediately if the firm carries on Annex 1 activity without being registered.
Reassess the firm’s AML framework at entity level, rather than relying on group-level policies or parent-company controls, and document why the controls are appropriate for the firm’s own risks and operations.
Replace any generic or off-the-shelf procedures with policies, controls, and procedures tailored to the firm’s actual products, customers, geographies, and delivery model.
Prepare evidence of MLR compliance for FCA review, including risk assessment logic, governance arrangements, customer due diligence processes, and monitoring controls.
What changed
- The FCA is closely scrutinising applications to register as an Annex 1 firm, indicating a tougher gateway for new registrations and potentially more refusals or delay where evidence is weak.
Annex 1 firms must demonstrate compliance with the Money Laundering Regulations, rather than merely assert that controls exist.
The FCA is warning firms that registration applications will take longer, which affects launch plans, transaction timing, and group structuring decisions.
The FCA has sent an information request to around 900 Annex 1 firms to better understand their activities, business models, and risks.
The FCA says it will use this information, together with other intelligence, to identify and disrupt financial crime risks in the sector.
Compliance impact
Non-compliance creates material regulatory and financial crime risk, including exposure to FCA supervisory action, delays in registration, and potential disruption to business operations. For regulated firms that transact with Annex 1 entities, weak due diligence may also create conduct and AML control failures if counterparties are misclassified or unregistered.
The Consumer Duty was designed to ensure firms were focussed on the outcomes that matter to their customers. Understanding the actual experiences of people and identifying potential harm are essential to delivering these improvements. So outcomes monitoring is at the heart of helping consumers to better navigate their…
AI Analysis
Key dates
31 July 2023
- Consumer Duty came into force for open products and services and firms were expected to have outcomes monitoring capability in place from day one
31 July 2024 Deadline
- The final Consumer Duty implementation deadline applied to all in-scope financial services firms
2025
- The FCA reviewed firms’ approaches to outcomes monitoring over the past year and published its findings in this blog and related review material
TBD (ongoing)
- Firms are expected to continue regular monitoring, testing, and evidence-gathering on an ongoing basis under PRIN 2A.9
Suggested considerations
Firms must establish and maintain a documented outcomes monitoring framework that defines good and poor customer outcomes for each relevant product or service.
Firms must map metrics to the full customer journey, including product design, communications, customer support, and distribution arrangements.
Firms must collect MI that can identify poor or potentially poor outcomes, root causes, and emerging risks before harm crystallises.
Firms must document the rationale for each metric, threshold, and tolerance, including why those measures are appropriate for the customer population and product.
Firms must maintain a clear audit trail linking MI, governance review, decisions, remediation, and outcome improvement testing.
What changed
- The FCA expects firms to regularly assess, test, understand, and evidence the outcomes retail customers are receiving under the Consumer Duty.
Firms should use monitoring to identify whether any group of retail customers is experiencing different outcomes from another group for the same product and understand why those differences exist.
Monitoring frameworks should define what good outcomes look like in practice and translate those outcomes into measurable indicators tied to the customer journey.
Firms should not rely on broad or high-level MI alone; they must use information to challenge performance, identify risks, and drive improvements.
Firms should be able to explain why metrics and tolerances were chosen and whether any actions taken have been tested and shown to reduce harm or friction.
Compliance impact
The FCA’s expectation is operationally significant: firms that cannot evidence outcomes monitoring, root-cause analysis, and effective remediation risk being treated as non-compliant with the Consumer Duty and exposed to supervisory escalation. Where poor outcomes persist, firms may face FCA intervention, remediation requirements, and potential enforcement action if consumer harm is serious or systemic.
Having just joined as the FCA’s new insurance director, it’s been great getting to know the team and see the variety of work they’re doing – whether that’s working with the industry to improve claims experiences for customers, consulting on simplifying our rules or supporting growth with a new regime for captive…
AI Analysis
The FCA has issued a supervisory blog, from its new Insurance Director, setting out strengthened expectations on how insurance firms must identify, manage and evidence conflicts of interest arising from vertically integrated and complex ownership/financing structures. It signals heightened supervisory and enforcement focus on business models that span multiple parts of the insurance chain, with clear emphasis that disclosure alone is insufficient and that firms must be able to demonstrate fair value and good customer outcomes at every link in the chain.
Suggested considerations
Conduct a board-level review of the firm’s business model, focusing on vertical integration, ownership and financing relationships to identify where commercial incentives may misalign with customer interests and create conflicts of interest.
Map the full insurance value chain (underwriting, distribution, premium finance, ancillary services) within the group or related parties, and document actual and potential conflicts of interest at each link and interaction point.
Review and, where necessary, update the firm’s conflicts-of-interest policy and SYSC 10 framework to explicitly cover vertically integrated structures, premium finance arrangements, delegated authorities and any intra-group referrals.
Establish or strengthen governance arrangements to ensure clear senior management accountability for conflicts-of-interest management, including allocation of responsibilities in Statements of Responsibilities and the Management Responsibilities Map.
Assess product design, panel construction and distribution strategies to ensure they are not unduly influenced by internal group relationships or remuneration structures that could lead to poor customer outcomes or unfair value.
What changed
- The FCA explicitly highlights vertically integrated insurance business models (combining underwriting, distribution, premium finance and related services within one group) as a source of heightened...
Ownership and financing relationships, including private and non-transparent arrangements within groups or between firms, are now clearly framed as potential conflicts drivers that must be assessed...
The FCA reiterates that having conflicts of interest is not inherently unacceptable, but firms must actively identify, manage and evidence those conflicts through effective governance, senior...
The FCA states that disclosure on its own is not sufficient; firms remain obligated to properly manage conflicts, and cannot rely solely on informing customers to discharge their duties.
Firms are expected to review how they design products and panels, structure remuneration, and communicate with customers to ensure that commercial relationships and incentives do not distort customer...
Compliance impact
The impact is high: the FCA has explicitly linked vertically integrated and complex insurance business models to enforcement risk where conflicts of interest are not effectively managed, evidenced and governed. Failure to comply may result in supervisory intervention, product or business model restrictions, and formal enforcement action, including fines and potential senior management accountability.
The Upper Tribunal has made an order suspending parts of the scheme. We set out what the partial suspension means for firms and consumers. The Upper Tribunal has confirmed it will hear the legal challenges to our motor finance scheme on 14 to 18 December 2026 or 16 to 26 February 2027. The final dates depend on…
AI Analysis
The Upper Tribunal has ordered a **partial suspension** of the FCA’s motor finance consumer redress scheme rules, primarily pausing redress calculation, payment and compensation communications while legal challenges are heard. Compliance teams at motor finance lenders and brokers must now operate under a split regime: preparatory and data‑gathering obligations under PS26/3 remain in force, but scheme‑timetable obligations on paying and notifying compensation are paused until the Tribunal process concludes.
Key dates
18 November 2025
– Consultation on the proposed motor finance redress scheme closes (CP25/27), feeding into the final PS26/3 rules
5 December 2025 Deadline
– Firms must start sending final responses to any motor leasing complaint in line with normal complaint‑handling rules (outside the scheme‑specific pause)
1 May 2026
– FCA confirms its motor finance compensation scheme has been legally challenged, triggering the Upper Tribunal process
31 May 2026
– FCA lifts the general pause on handling certain motor finance complaints, returning many complaints to standard DISP timeframes, alongside the emerging scheme
30 June 2026
– Original end of the implementation period for loans taken out from 1 April 2014 under PS26/3 (now effectively paused for redress calculation/payment/communications)
Suggested considerations
Identify and maintain a complete inventory of motor finance complaints and agreements that fall within the scheme scope (regulated motor finance with relevant commission arrangements between April 2007 and 2024).
Continue to gather, centralise and validate data on commission structures, commission levels, and disclosure practices for all in‑scope agreements, including by issuing targeted information requests to brokers and dealers.
Implement internal workflows to ensure brokers respond to lenders’ information requests within one month, or formally confirm where requested documents or data are not held.
Review and classify complaints to determine which consumers are not owed compensation under the scheme, including cases outside scope and those lacking discretionary, high or tied commission arrangements, and prepare appropriate communications.
Assess complaints for time‑bar issues and apply the scheme’s limitation and out‑of‑time principles consistently, documenting rationale for any reliance on time‑bar to decline redress.
What changed
- Parts of the FCA motor finance consumer redress scheme under PS26/3 are formally suspended by order of the Upper Tribunal, on terms agreed between the FCA and four challengers (Consumer...
During the suspension, firms are not required to calculate redress, pay compensation, or send communications about compensation owed under the scheme according to the original timetable.
All non‑suspended rules remain fully applicable, including duties to identify in‑scope complaints and agreements, gather commission and disclosure data (including from brokers), and maintain records.
Lenders must continue to identify relevant complaints and agreements falling within scheme scope (motor finance agreements between 2007 and 2024 with potentially unfair commission arrangements).
Firms must continue to gather data on commission arrangements and disclosure practices, including obtaining information from brokers and confirming where such information is not held.
Compliance impact
Non‑compliance with the remaining live scheme rules and complaint‑handling requirements exposes firms to supervisory intervention, possible enforcement action and heightened FOS risk, even during the suspension. Failures in data gathering, record‑keeping or timely communications to non‑compensated complainants will also materially increase operational, litigation and reputational risk once the Tribunal clarifies the scheme’s future.
Firms are using AI to drive efficiency, support decision-making and deliver better outcomes for consumers and markets. We want to support that innovation. But it must be safe, responsible and well governed.We have been clear that we are not going to introduce new regulations for AI. Instead, we’ll rely on existing…
Why this matters
FCA speech outlining regulatory approach to AI in financial services. Announces no new AI-specific regulations, reliance on existing frameworks (Consumer Duty, SM&CR), and industry engagement initiatives (AI Input Zone, AI Lab). Informational content setting expectations and inviting stakeholder participation.
Why frontier AI matters for firmsArtificial intelligence (AI) continues to evolve rapidly. Frontier AI models represent a step-change in capability, with significant implications for cyber security and operational resilience.The cyber capabilities of current frontier AI models are already exceeding what a skilled…
The conflict in the Middle East means cost of living pressures remain top of mind – with people facing increased costs for utility bills, food and fuel. We want to remind you about our clear expectations on the support you should offer consumers in challenging times, through the Consumer Duty and our rules on…
Following the legal challenges to our motor finance compensation scheme, we are setting out further advice for firms and consumers. Our priorities remain to secure fair compensation for consumers as quickly as possible and ensure a healthy motor finance market.Our industry-wide scheme is the quickest, fairest and most…
Asset managers will find it easier to unlock the benefits of fund tokenisation, following the publication of new guidance by the FCA. The guidance sets out how firms can use distributed ledger technology (DLT) within the regulator’s existing rules.New rules will also make fund dealing more efficient, including an…
We’ve no vested interest in setting up a motor finance redress scheme. What matters to us is getting fair compensation for consumers as quickly as possible and supporting a healthy motor finance market for the future.That's what our scheme will do, and it's free for consumers to use.Learn more about our motor finance…
On 3 March 2026, we said we’d bring forward our planned review of the UK Listing Rules for Investment entities, including how they apply to board independence and related party provisions.Since then, there has been substantial debate over our role in relation to investment trusts, including calls for us to ‘get to…
AI Analysis
This FCA blog post announces an accelerated review of UK Listing Rules for investment entities, focusing on board independence, related party provisions, conflicts of interest, and shareholder rights amid debates over activist minority shareholders targeting investment trusts. It matters because it clarifies the FCA's limited role (rules apply to issuers, not shareholders), reinforces Companies Act protections, and signals upcoming proposals to ensure rules fit novel scenarios like concentrated ownership, potentially impacting governance and listing compliance for investment trusts.[FCA blog]
Key dates
End of 2026
- FCA to complete review and publish consultation paper with proposals.[FCA blog]
3 March 2026
- FCA announces acceleration of planned Listing Rules review for investment entities.[FCA blog]
Suggested considerations
Monitor and engage: Investment trust boards/managers should track the upcoming consultation (expected end-2026) and consider submitting responses on board independence, conflicts, and shareholder protections.[FCA blog]
Review governance: Assess articles of association for voting enhancements (e.g., electronic voting, opt-ins) and ensure boards understand powers to challenge vexatious requisitions under Companies Act.[FCA blog]
Enhance shareholder engagement: Platforms and intermediaries to digitize voting processes; firms to promote high turnout (recently >80%) and clear information on director nominations.[FCA blog]
Conflict checks: Proactively manage related party issues and concentrated ownership risks in line with current Listing Rules, anticipating review focus.
What changed
No immediate regulatory changes or new requirements are introduced; this is a consultation precursor outlining a planned review. The review will assess:
Application of Listing Rules to board independence and related party transactions for investment entities.
How rules, alongside company law, support shareholder rights, engagement, and conflict management (e.g., protecting against "back door takeovers" by minority activists like Saba). Proposals will be...
Compliance impact
Urgency: Medium. This signals future changes via consultation but imposes no immediate obligations; however, it heightens scrutiny on investment trust governance amid activist pressures, risking enforcement if conflicts or independence lapses occur pre-review. Matters for compliance teams to audit current setups against Listing Rules and Companies Act, avoiding missteps in high-profile cases like Saba campaigns, while preparing for end-2026 proposals that could tighten related party and board rules.[FCA blog]
We are reminding regulated firms they need to undertake proper checks when dealing with unregulated lenders, safe custody providers, money brokers and financial leasing companies – also known as 'Annex 1' firms. There are around 1,200 of these firms registered with us for solely anti-money laundering purposes. Our…
AI Analysis
The FCA statement reminds regulated firms to perform robust due diligence on 'Annex 1' firms—unregulated lenders, safe custody providers, money brokers, and financial leasing companies registered solely for AML purposes—due to their limited oversight and heightened financial crime risks. This matters because Annex 1 firms (approx. 1,200) are not subject to FCA's full rulebook, conduct rules, or protections like the Financial Ombudsman Service, exposing regulated firms to contagion risks if they fail to manage interactions properly. Non-compliance could lead to regulatory scrutiny, enforcement, or reputational damage amid FCA's ongoing AML focus.
Key dates
2024
FCA letter to CEOs of Annex 1 firms raising AML concerns.; - **Late 2025 - FCA follow-up engagement with 300 Annex 1 firms.**
Suggested considerations
Verify Annex 1 registration status directly from the firm and via independent checks (e.g., FCA Register).
Understand the Annex 1 firm's business model, products, and risks, aligning with MLRs and 2025 NRA.
Manage identified risks, such as AML deficiencies or consumer encouragement into limited company structures for unregulated lending.
Document due diligence to demonstrate compliance, integrating into broader financial crime frameworks (e.g., BWRA/CRA per FCA findings).
What changed
No new rules or legislative changes are introduced; this is a supervisory reminder reinforcing existing obligations under the Money Laundering Regulations 2017 (MLRs). It emphasizes enhanced due diligence on Annex 1 firms, referencing the 2025 National Risk Assessment (NRA) for risk management. The FCA highlights proactive engagement, including a 2024 letter to CEOs and follow-up with 300 firms in late 2025, signaling intensified supervision without altering the registration-only regime under the Financial Services and Markets Act.
Compliance impact
Urgency: High – This amplifies existing AML due diligence requirements amid FCA's 2025-30 financial crime strategy, with evidence of supervisory action (2024 letter, 2025 follow-ups). Failure risks enforcement, as Annex 1 interactions could facilitate financial crime or consumer harm without FOS protections; firms should audit exposures immediately to align with BWRA/CRA expectations and avoid findings like those in FCA's risk assessment review.
Our clarification about forbearance following the introduction of the new Public Offers and Admissions to Trading Regulations (POATRs) regime. On 19 January 2026, the Public Offers and Admissions to Trading Regulations (POATRs) regime and associated changes to our listing processes in the UK Listing Rules (UKLR) came…
AI Analysis
The FCA's statement clarifies forbearance on overlapping notification requirements for admissions to trading under the new POATRs regime effective 19 January 2026, addressing confusion from removed block listing exemptions in UKLR. It matters because it provides temporary relief from duplicative RIS notifications for frequent issuers, preventing unintended supervisory burdens while the FCA consults on rule amendments.
Key dates
19 January 2026
- POATRs regime and UKLR changes effective, including PRM 1.6.4R (60-day RIS notification) and deletion of UKLR 20.6 block listings
19 January 2026 Deadline
- Cut-off for securities under former block listings to qualify for forbearance (must not have been issued/offered prior)
Shortly after February 2026
- FCA consultation on removing UKLR 6.4.4R(4) and equivalents (no exact date specified)
Suggested considerations
Review ongoing/future issuances against former block listing criteria: confirm securities unissued pre-19 January 2026 and same purpose to rely on forbearance.
Implement PRM 1.6.4R: Notify RIS within 60 days of any admission to trading, grouping where possible.
Monitor FCA announcements for consultation launch and updates; prepare responses if issuing frequently.
Document reliance on forbearance (e.g., internal memos linking to original block listing) for audit trails.
No immediate "as soon as possible" notifications needed under forbearance for qualifying cases.
What changed
- POATRs and UKLR Updates: Effective 19 January 2026, PRM 1.6.4R requires issuers to notify a Regulatory Information Service (RIS) of any admission to trading within 60 days, allowing grouping of...
Overlapping UKLR Rules: Provisions in UKLR 6.4.4R(4), 13.3.20R(4), 14.3.17R(4), 16.3.16R(4), and 22.2.17R(4) require "as soon as possible" RIS notifications for new equity issues or public offers,...
Forbearance Policy: FCA will not take enforcement action for non-compliance with the "as soon as possible" rules for securities under prior block listings (unissued/offered before 19 January 2026,...
Upcoming Consultation: FCA intends to consult "shortly" on removing the conflicting UKLR provisions, aligning solely with PRM 1.6.4R's 60-day requirement.
Compliance impact
Urgency: Medium - Forbearance reduces immediate risk of enforcement for qualifying issuers, but ongoing POATRs compliance (60-day notifications) is mandatory. Matters for operational efficiency, as misalignment could lead to duplicative reporting costs; non-qualifying issuances risk breaches until consultation resolves.
The FCA and Solicitors Regulation Authority (SRA) have today issued a joint warning to claims management companies (CMCs) and law firms involved in motor finance commission claims to make sure consumers don’t have multiple representatives for the same claim and are not charged excessive termination fees. The…
Why this matters
This regulatory update from the FCA and SRA is focused on claims management companies and law firms involved in motor finance commission claims. It highlights the regulators' expectations around robust checks, termination fees, and consumer protection.
The FCA and Solicitors Regulation Authority (SRA) are warning claims management companies and law firms (representatives) involved in motor finance claims to make sure clients don’t have multiple representatives for the same claim and are not charged excessive termination fees We have seen some clients with up to 4…
AI Analysis
The FCA and SRA have issued a joint warning to claims management companies (CMCs) and law firms handling motor finance commission claims, addressing multiple client representations (up to 4 per claim observed) and excessive termination fees, which risk unfair consumer treatment. This matters because regulators are intensifying scrutiny amid a paused complaints-handling period (ending May 2026) and a forthcoming redress scheme, with enforcement actions already underway against non-compliant firms.
- Snapshot of SRA's 89 open HVCC investigations and 7 firm closures
5 February 2026
- FCA launches consumer advertising campaign warning of scammers (post-dated relative to publication)
End of March 2026
- FCA to publish final rules on proposed Motor Finance Consumer Redress Scheme (CRS)
Suggested considerations
Engaging clients and other representatives to confirm client wishes and establish single representative.
Notifying respondent firms promptly of the sole representative.
Supporting file transfers with client consent and considering no-charge resolutions if onboarding was poor.
Robust onboarding checks (e.g., confirm no prior representation).
Entering new agreements only after prior termination and informed consent.
What changed
This is a non-binding joint message reinforcing existing obligations under FCA's Consumer Duty, Claims Management Conduct of Business Sourcebook, Consumer Rights Act 2015 (CRA), and SRA standards, rather than introducing new rules. Key emphases include mandatory robust onboarding due diligence to prevent multiple representations, clear upfront disclosure of termination fees, and justification of any fees charged (especially if onboarding was inadequate).
Compliance impact
Urgency: High - Immediate risk of enforcement; FCA/SRA using CRA/DMCA 2024 powers (e.g., info requests from 9 law firms), 5 CMCs paused onboarding, 1 under investigation, SRA closed 7 firms. Matters due to paused complaints (ending soon), impending CRS, consumer harm from fees/delays, and proactive monitoring signaling broader crackdown on HVCC misconduct like excessive fees or poor due diligence.
What does 'fair value' mean in financial services? It might sound like dry regulator speak, but it’s really asking a simple question – are customers paying a reasonable price for a product, compared to the benefits they get in return?This is not us setting a particular price or level of profit which firms can make…
AI Analysis
This FCA blog post clarifies the 'fair value' concept under Consumer Duty, emphasizing that firms must evidence a reasonable price-to-benefits relationship without the FCA dictating prices or profits. It matters because it signals ongoing FCA scrutiny and enforcement in sectors like cash savings, investment platforms, and premium finance, with demonstrated consumer savings of £167m annually from interventions. Compliance professionals must prioritize robust fair value assessments to avoid challenges, remedial actions, or enforcement.
Suggested considerations
Conduct and evidence fair value assessments: Use frameworks considering product nature/benefits, limitations, total lifetime costs (fees/charges), relative to benefits; benchmark internally/externally; segment by consumer groups including vulnerables.
Review and act on failures: If no fair value, implement mitigations (e.g., price adjustments, process improvements, product withdrawal); evidence processes and implementation.[FCA blog]
Monitor markets/products ongoing: Assess at firm/market level, including intangible benefits (e.g., scam protection, support channels); prepare for FCA challenges/enforcement.
Premium finance specific: All firms review offerings; outliers demonstrate workings or improve (e.g., APR reductions).[FCA blog]
What changed
No new rules are introduced; this reinforces existing Consumer Duty requirements (effective July 2023 for new products, July 2024 for closed books) on fair value as one of four outcomes...
Firms must demonstrate evidence of fair value, assessing price against benefits, costs, and services delivered.
Ongoing reviews required throughout product lifecycle, with actions if fair value fails (e.g., improve, withdraw).
FCA rejects prescriptive interventions like 0% APR in premium finance to avoid market harm, favoring firm-led assessments.[FCA blog]
Compliance impact
Urgency: High – FCA is actively intervening (e.g., £157m savings in premium finance, £10m in platforms), with threats of enforcement for poor processes/evidence. Matters due to cultural shift under Consumer Duty; weak assessments risk fines, remediation, or product halts, especially in high-complaint areas like savings/insurance. Firms without frameworks face immediate exposure in supervisory reviews.
The FCA's guidance outlines good and poor practices in communicating costs for international money remittance and cross-border payments involving currency conversion, emphasizing transparency under the Consumer Duty to enable informed consumer decisions. It matters because non-compliance risks supervisory action, as the FCA plans future reviews to assess improvements, raising the bar on pricing clarity amid ongoing Duty enforcement.
Key dates
31 July 2023
- Consumer Duty effective date for new and existing products/services
1 May 2025
- FCA publication date of this good/poor practice guidance
Suggested considerations
Review and update pre-transaction communications (e.g., websites) to prominently display all required pricing elements before commitment: GBP amount, exchange rate/markup, recipient amount, fees (fixed/variable/total), and intermediary warnings.
Ensure markups are framed as consumer costs, not obscured (e.g., avoid "zero cost" claims despite markups).
Monitor communication effectiveness regularly under Consumer Duty to confirm good outcomes, enabling cost comparisons and informed choices.
Apply principles to all channels; proactively disclose fee variability and third-party impacts.
What changed
This is not new rulemaking but illustrative guidance applying existing Consumer Duty rules from FG 22/5 and PRIN 2A.5.3R, which mandate communications that are clear, fair, not misleading, meet retail customers' information needs, are understandable, and support effective decisions. Key emphases include pre-transaction disclosure of: amount remitted (GBP), applied exchange rate (explaining markups as consumer costs), recipient amount (local currency), variable/fixed fees, total fees, and intermediary/recipient bank fees where applicable.
Compliance impact
Urgency: High – Consumer Duty is live since 2023, but this 2025 guidance signals intensified FCA scrutiny on payments transparency, with planned follow-up work and engagement to enforce improvements. Firms risk remediation demands or enforcement if disclosures remain inadequate, especially as it targets common weaknesses like hidden fees amid broader Duty portfolio reviews.