Sunshine Loans ordered to pay $5.5 million penalty for charging customers illegal fees
Sunshine Loans ordered to pay $5.5 million penalty for charging customers illegal fees
The Federal Court ordered Sunshine Loans Pty Ltd to pay a $5.5 million civil penalty and ASIC's costs after finding that it imposed, charged and accepted an unlawful $35 amendment fee on small amount credit contracts. The conduct affected more than 670,000 contracts between July 2016 and November 2020, and the penalty demonstrates that courts may impose substantial deterrent penalties where fee practices exploit financially vulnerable borrowers, even when the amount collected is comparatively modest.
Key dates
- 2016-07-01
- Beginning of the period during which Sunshine Loans entered into contracts containing the unlawful amendment fee.
- 2019-03-13
- Relevant fee contraventions became civil penalty provisions; civil penalties were available only for contraventions from this date.
- 2020-11-01
- Sunshine Loans ceased charging the amendment or rescheduling fee shortly after ASIC intervention.
- 2022-06-01
- ASIC commenced Federal Court civil penalty proceedings against Sunshine Loans.
- 2024-04-12
- The Federal Court found that Sunshine Loans had contravened the National Credit Code by imposing, charging and accepting the prohibited fee.
- 2025-03-24
- The Full Federal Court dismissed Sunshine Loans' liability appeal and determined the relevant appeals in ASIC's favour.
- 2026-03-18
- The High Court unanimously dismissed Sunshine Loans' appeal concerning the recusal issue, allowing the penalty matter to return to the Federal Court.
- 2026-11-06
- The Federal Court ordered Sunshine Loans to pay a $5.5 million civil penalty and ASIC's costs.
Suggested considerations
- Compliance teams may wish to inventory every fee and charge applied to small amount credit contracts and map each one to an expressly permitted category under the National Credit Code.
- Lenders should consider testing repayment-date changes, hardship arrangements, restructures and other contract variations to confirm that fees are not imposed when a consumer is not in default.
- Firms should consider conducting a historical review of fee configuration, customer communications, contract templates, payment records and general ledger data to identify comparable conduct and quantify affected consumers.
- Where potentially unlawful fees are identified, firms should consider stopping the relevant charging logic, preserving records, assessing remediation and notifying relevant governance bodies and regulators where appropriate.
- Credit licensees may wish to strengthen legal review and compliance sign-off for product terms and fee changes, including documented evidence supporting the legality of each fee.
- Boards and senior management should consider whether compliance monitoring adequately tests fee restrictions for products used by financially vulnerable consumers and whether identified issues are escalated promptly.
- Firms should consider reviewing whether their dispute-resolution and remediation processes enable affected consumers to obtain redress through internal complaints handling and the Australian Financial Complaints Authority.
What changed
This is an enforcement outcome rather than a new legislative rule. The Court confirmed that small amount credit contract providers may impose only the fee categories permitted by the National Credit Code: an establishment fee, a monthly fee, a fee payable on default, or a government fee, charge or duty. A $35 fee for rescheduling a repayment where the consumer was not in default did not fall within those categories.
Compliance impact
The outcome is high-severity for consumer lenders because the Court treated the conduct as serious and deliberate and considered exploitation or intensification of hardship to warrant substantial general deterrence. The penalty also signals that a lender's compliance culture, unsupported legal positions and conduct during prolonged litigation may influence the financial consequences, beyond the amount of unlawful fees collected.
References
- [1] asic.gov.au/about-asic/news-centre/find-a-media-release/2...
- [2] thenewdaily.com.au/themoneyedition/finance-news/2026/11/0... third-party
- [3] brokerdaily.au/regulation/22220-lender-hit-with-5-5m-pena... third-party
- [4] asic.gov.au/about-asic/news-centre/find-a-media-release/2...
- [5] asic.gov.au/about-asic/news-centre/find-a-media-release/2...
- [6] law360.au/au/articles/2547140/sunshine-loans-hit-with-5-5... third-party
- [7] asic.gov.au/about-asic/news-centre/find-a-media-release/2...
- [8] law360.au/au/corporate-practice-au third-party
AI-generated analysis. May contain errors or omissions — verify with the original ASIC source before acting. Full disclaimer.