“Review of the Consumer Protection Code: securing customers’ interests” - Remarks by Gerry Cross, Director of Financial Regulation – Policy & Risk at Insurance Ireland - KPMG Briefing Session

Why this matters

The speech discusses the Central Bank of Ireland's review of the Consumer Protection Code, which is a key regulatory framework governing the conduct of financial firms in their dealings with consumers. The speech covers the macroeconomic context, the objectives of the review, and provides guidance on how firms can align their business models and practices with the requirement to act in the best interests of customers. This is relevant for banks and insurers as major providers of retail financial services in Ireland.

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