Ga actief discriminatie in dienstverlening tegen
Why this matters
AFM regulatory guidance on combating discrimination in banking services. Informational update outlining five expectations for banks to actively address discrimination in customer service, with emphasis on governance, detection, organizational culture, communication, and complaint handling. No immediate compliance deadline indicated.
AI-generated classification rationale, not a full analysis. Verify with the original AFM source before acting. Full disclaimer.
What the AFM said
Mensen ervaren discriminatie, ook in hun contact met banken. Banken erkennen het probleem van ervaren discriminatie in hun dienstverlening, zo blijkt uit ons onderzoek naar hoe banken discriminatie tegengaan. Deelnemende banken deelden constructief en open met ons wat zij doen om discriminatie tegen te gaan…
Extract from AFM . Read the full notice at the source for the authoritative text.
Context
Autoriteit Financiele Markten (AFM) — The Dutch conduct authority for financial markets. We track 70 updates from them.
Dutch conduct supervision of financial markets is carried out by the AFM. Browse all Netherlands updates.
This update is classified under Consumer Protection / Conduct and Banking & Credit.