2025: minder klachten bij verzekeraars, wel stijging bij schadeverzekeringen
Why this matters
This is an informational news release presenting AFM's annual complaints data collection from 170 insurers covering 2025. The report documents trends (overall 3.2% decline to 121,000 complaints, but a 5.1% rise in damage insurance complaints) and improved processing times (15.5 days average). While the data informs AFM's supervisory priorities and will feed into EIOPA's Consumer Trends Report, it contains no new binding rules, consultation, or enforcement action. The content is primarily statistical and retrospective, making it routine regulatory reporting rather than a significant policy signal.
AI-generated classification rationale, not a full analysis. Verify with the original AFM source before acting. Full disclaimer.
What the AFM said
Verzekeraars rapporteren over 2025 opnieuw minder klachten dan over 2024. In 2024 nam het aantal klachten in álle deelmarkten af. In 2025 was diezelfde lichte daling te zien, maar wel stijging van het aantal klachten in de schadeverzekeringsmarkt. In 2025 werden klachten gemiddeld sneller afgehandeld. Dit blijkt uit…
Extract from AFM . Read the full notice at the source for the authoritative text.
Context
Autoriteit Financiele Markten (AFM) — The Dutch conduct authority for financial markets. We track 70 updates from them.
Dutch conduct supervision of financial markets is carried out by the AFM. Browse all Netherlands updates.
This update is classified under Consumer Protection / Conduct, Reporting & Disclosure and Insurance & Pensions.