Moving the Dial on Customer Experience — Opening Remarks by Director of Horizontal Supervision, Patricia Dunne
Why this matters
The document is remarks by a named Central Bank official (Director of Horizontal Supervision) opening a seminar, so it is classified as a speech. It covers retail financial services across banking, insurance, investment, payments and intermediaries, so the sector is General. The main topic is consumer protection and conduct: customer experience, complaints handling, and the Consumer Protection Code's duty to secure customers' interests. It references a published report and a revised Code now in effect, which gives concrete regulatory signals. Urgency is null because this is informational remarks rather than a dated obligation.
AI-generated classification rationale, not a full analysis. Verify with the original CBI source before acting. Full disclaimer.
What the CBI said
Opening Remarks by Director of Horizontal Supervision, Patricia Dunne at "Moving the Dial on Customer Experience", a Central Bank of Ireland Seminar.
Published by CBI . Read the full notice at the source for the authoritative text.
Context
Central Bank of Ireland (CBI) — Ireland's central bank and financial services regulator. We track 320 updates from them.
Ireland's Central Bank regulates funds and banking sectors. Browse all Ireland updates.
This update is classified under Consumer Protection / Conduct and General.