Complaints data: 2026 H1
Why this matters
The document is an FCA statistical publication presenting H1 2026 complaints data (volumes, uphold rates, redress, resolution times), so it is a report. It covers banking, insurance, pensions, investments and home finance, with current accounts as the most complained-about product. The sectors are therefore Banking & Credit and Insurance & Pensions, and the topic is consumer complaints handling, which falls under Consumer Protection / Conduct. It spans over 3,000 regulated firms, so All Firms applies. It is informational with no obligation or compliance deadline, so urgency is null. Consumer credit is expressly excluded from the aggregate figures, so Consumer Credit is not tagged.
AI-generated classification rationale, not a full analysis. Verify with the original FCA source before acting. Full disclaimer.
What the FCA said
Financial services firms reported 1.85 million complaints between January and June 2026. ... Use the data to understand complaints trends, compare products and sectors, and explore complaints reported by individual firms.Complaints data helps complainants understand how firms handle complaints and helps firms compare…
Extract from FCA . Read the full notice at the source for the authoritative text.
Context
Financial Conduct Authority (FCA) — UK financial services regulator. We track 754 updates from them.
Financial services regulation in the UK, primarily overseen by the FCA and PRA. Browse all United Kingdom updates.
This update is classified under Consumer Protection / Conduct, Banking & Credit and Insurance & Pensions.