Insurance & Pensions in Australia

Key dates

2019-08-01

Start of the period in which ASIC alleges more than $600 million was invested in First Guardian and the alleged failures occurred.

2024-05-01

Falcon Capital froze or suspended redemptions from First Guardian, subject to limited exceptions.

2025-02-24

The Federal Court made interim orders freezing the assets of Falcon Capital, First Guardian and David Anderson.

2025-04-09

The Federal Court ordered Falcon Capital and First Guardian to be wound up and appointed liquidators and a receiver in related orders.

2026-10-30

ASIC announced commencement of civil penalty proceedings against David Anderson and Simon Selimaj and its application for leave to proceed against Falcon Capital in liquidation.

Suggested considerations

• Compliance teams may wish to inventory all related-party, connected-party and director-linked investments across managed investment schemes, including indirect exposures through controlled underlying funds.
• Firms should consider testing whether each private-credit, property and private-equity investment has current executed documentation, enforceable security, independent valuation support, documented approval, appropriate concentration analysis and evidence of ongoing monitoring.
• Responsible entities and trustees may wish to reassess whether investment committees exercise meaningful independent oversight, particularly where a chief executive, director or investment officer can originate, approve or vary investments without effective challenge.
• Firms should consider refreshing conflicts registers and reviewing whether conflicts were identified, disclosed, avoided or managed before investor funds were committed, including conflicts involving hospitality, alcohol-related businesses, technology ventures, property developments and payments to entities controlled by officers or associates.
• Product issuers may wish to review product disclosure statements and other investor communications for unsupported claims about robustness, diversification, security, liquidity, risk controls or investment processes, and assess whether any corrective disclosure or remediation is required.
• Platform operators, trustees and advice licensees may wish to review onboarding and due-diligence files for complex private-market products, including verification of valuations, underlying-fund registration status, custody arrangements, liquidity assumptions and the identity of related parties.
• Advice licensees may wish to test whether recommendations to transfer superannuation or establish an SMSF and invest in high-risk managed schemes were supported by documented best-interests analysis, appropriate disclosure and suitability assessments.
• Senior managers and boards may wish to preserve records demonstrating challenge, escalation, monitoring and follow-up of exceptions, red flags, valuation concerns, redemption restrictions and unusual related-party payments.

What changed

This is an enforcement action rather than a new rule or generally applicable legislative amendment. ASIC alleges that Falcon Capital, as responsible entity of the First Guardian Master Fund, failed to maintain effective investment governance, due diligence, documentation, security, conflict management and oversight; misled investors through product disclosure statements describing robust investment processes; and allowed at least $57 million to be paid to entities controlled by Anderson or Selimaj.

Key dates

2017-09-01

Start of the period identified by ASIC for the alleged directors’ and officers’ duty breaches concerning the Crown insurance arrangements; the date is approximate because ASIC states only September 2017.

2018-11-30

End of the period identified by ASIC for the alleged directors’ and officers’ duty breaches; ASIC states November 2018.

2022-03-01

ACBF entities entered liquidation; ASIC states March 2022, without specifying the exact day.

2026-02-01

The contested liability hearing concerning Jones took place in February 2026; ASIC has not specified the exact day.

2026-06-30 Deadline

Closing date for applications to the Government’s Youpla Support Program.

2026-10-30

ASIC announced the findings against Jones and Pattenden and the orders agreed with Pattenden.

2026-12-01

Payments under the Youpla Support Program are scheduled to continue being processed until this date.

Suggested considerations

• Firms should consider reviewing board and committee processes for identifying, disclosing and managing actual or potential conflicts involving directors, officers and related parties.
• Compliance teams may wish to test whether related-party insurance, reinsurance, outsourcing and service arrangements are demonstrably in the company’s interests, supported by independent analysis and properly documented board decisions.
• Boards may wish to review whether premium changes, counterparty concentration, offshore structures and insurer solvency risks are escalated promptly and communicated appropriately to affected customers.
• Insurers and other firms serving vulnerable or First Nations consumers should consider whether product governance, distribution controls and customer communications adequately address cultural, language, literacy and affordability risks.
• Companies should consider retaining evidence showing that directors challenged management assumptions, considered viable alternatives and monitored the ongoing financial and consumer consequences of material arrangements.
• Legal and compliance teams may wish to monitor the later penalty hearing for Jones and the reserved decisions concerning Jonathan Law, Michael Wilson and Geoffrey Clayton, as those outcomes may provide further indications of ASIC’s approach to individual accountability and director disqualification.
• Firms should distinguish this case from a new industry-wide rule: the immediate orders apply to Pattenden, while the broader compliance significance is the enforcement precedent and ASIC’s stated priority of protecting vulnerable consumers.

What changed

This is an enforcement outcome rather than a new rule or general compliance obligation. Pattenden is subject to a $250,000 civil penalty and a 15-year prohibition on managing corporations; Jones has been found liable, with penalties to be determined at a later hearing. ASIC’s case concerns alleged breaches of sections 180, 181 and 182 of the Corporations Act 2001 arising from insurance arrangements with Vanuatu-based Crown Insurance Services Limited, which ASIC alleged was beneficially owned and controlled by Pattenden and Jonathan Law and was not in the interests of the ACBF entities.

Key dates

2021-05-01

Shield Master Fund commenced operation; ASIC found that some SOAs nevertheless suggested Shield had generated returns or outperformed alternatives since 2016.

2023-09-18

Singh became authorised by MWL Financial Services.

2024-02-01

ASIC halted new offers of Shield investments through interim stop orders on four product disclosure statements.

2024-06-01

ASIC took action to secure assets held within Shield for the potential benefit of investors.

2024-12-23

Singh ceased being authorised by MWL.

2025-01-13

Singh became an authorised representative of Interprac Financial Planning.

2025-08-25

ASIC cancelled MWL’s Australian financial services licence and banned MWL director Nicholas Maikousis.

2025-11-21

Cor Cordis liquidators were appointed to MWL.

Suggested considerations

• Compliance teams may wish to review advice files involving rollovers or switches of superannuation into high-risk, illiquid or newly established products, including whether the advice demonstrated the client’s objectives, financial situation, needs, risk tolerance, diversification and capacity to bear loss.
• Firms should consider testing Statements of Advice for unsupported historical-performance claims, back-cast comparisons, projections, graphs and descriptions that could imply a product existed or achieved returns before its actual commencement date.
• Licensees may wish to reassess approved-product-list governance, including independent product due diligence, evidence of product track record, liquidity and valuation risk, investment-class risk ratings, concentration limits and escalation where a product is proposed for a substantial proportion of retirement savings.
• Compliance teams should consider targeted surveillance of advice involving large superannuation rollovers, replacement products, high-growth allocations and advisers or referral channels associated with MWL, Shield or similar schemes.
• Firms should review conflicts and remuneration controls, including referral arrangements, lead-generator relationships, bonuses, volume incentives and disclosures in Financial Services Guides and Statements of Advice.
• Licensees may wish to verify adviser status on ASIC’s Banned and Disqualified Register and ensure that a banned person cannot provide financial services, control a financial services business or perform functions involved in carrying on such a business during the prohibition period.
• Affected consumers and firms handling complaints should consider preserving advice records, product research, call recordings, referral documentation and transaction evidence, and directing eligible consumer complaints to AFCA while recognising that MWL remains an AFCA member.
• Superannuation trustees and product issuers may wish to assess whether comparable products, distribution models or adviser incentives create risks of misleading disclosure, unsuitable concentration or advice that is not in members’ best interests.

What changed

This is a final administrative banning decision against an individual rather than a new generally applicable rule. Singh is prohibited from providing financial services for four years and the banning order has been recorded on ASIC’s Banned and Disqualified Register. ASIC found conduct inconsistent with the best-interests duty, the appropriateness obligation and prohibitions on false or materially misleading representations: approximately 75% of certain clients’ rolled-over superannuation was recommended for investment in Shield’s Growth or High Growth Class despite the product being high...

Key dates

2021-10-31

The insured family lodged the storm-related home insurance claim after roof damage in October 2021.

2022-08-01

A structural engineering assessment occurred approximately eight months after the need for one was identified; the source gives August 2022 but not an exact day.

2022-12-01

After the family complained to Hollard in late 2022, Hollard offered a $1,000 goodwill payment, which was rejected; the source gives only the month and year.

2023-04-01

Hollard made its final claim decision and rejected the claim approximately 15 months after initially accepting it; the source gives April 2023 but not an exact day.

2025-04-01

ASIC commenced Federal Court proceedings alleging breaches of section 13(2A) of the Insurance Contracts Act 1984 (Cth); the source gives April 2025 but not an exact day.

2026-10-09

The Federal Court ordered Hollard to pay a $2 million civil penalty for breach of the duty of utmost good faith.

Suggested considerations

• Compliance teams may wish to review open and recently closed home and property claims for extended periods of inactivity, delayed expert assessments, repeated reassignment, late temporary accommodation and decisions inconsistent with available expert evidence.
• Insurers should consider testing whether claims systems identify deterioration risks, vulnerable customers, habitability issues and requests for emergency accommodation, and whether those matters trigger timely management escalation.
• Firms should consider documenting clear ownership, next actions, decision dates and customer communications throughout the claim, including reasons for any investigation or decision delay.
• Insurers may wish to assess whether rejection decisions are supported by appropriate technical evidence and whether new evidence is properly reconciled with earlier inspections or admissions of cover.
• Claims governance functions should consider reviewing outsourced-provider service levels, escalation controls and management information for aging claims, complaint recurrence, temporary accommodation delays and claims exceeding internal handling targets.
• Legal and compliance teams may wish to map controls against Insurance Contracts Act 1984 (Cth), section 13(2A), and Corporations Act 2001 (Cth), section 912A(1)(a), while considering ASIC's 2024 claims-handling letter, 2025 review findings and 2026 enforcement priority.

What changed

The judgment establishes a binding enforcement precedent that an insurer may incur a civil penalty under section 13(2A) of the Insurance Contracts Act 1984 (Cth) where claims handling falls materially below the duty of utmost good faith. It does not introduce a new statutory claims-handling rule or compliance deadline, but confirms that insurers must handle claims fairly, communicate clearly, progress investigations and decisions without unnecessary delay, and respond appropriately when delay risks further insured loss.

Key dates

2016-06-17

Saad became an authorised representative of Interprac Financial Planning, according to ASIC's background information.

2021-02-01

ASIC alleges the relevant advice period began, during which Saad advised retail clients to roll over superannuation into First Guardian.

2021-12-31

Saad's authorised-representative relationship with Interprac Financial Planning ended, according to ASIC's background information.

2026-10-07

ASIC commenced Federal Court civil penalty proceedings against Osama Saad.

Suggested considerations

• Compliance teams may wish to review adviser remuneration, referral, marketing and lead-generation arrangements for direct or indirect benefits linked to product recommendations, including payments made through related entities or third parties.
• Licensees should consider testing whether any benefit could reasonably influence the choice of financial product or advice strategy, and whether the arrangement falls within the conflicted-remuneration prohibitions in Part 7.7A Division 5 of the Corporations Act 2001.
• Advice businesses should consider targeted file reviews involving rollovers from superannuation into high-risk, illiquid or complex products, including assessment of best-interests compliance under section 961B, appropriateness under section 961G and the client-interest priority obligation under section 961J.
• Firms should consider tracing the full economic flow of adviser remuneration, referral fees, marketing funding and related-party payments rather than limiting testing to amounts shown on adviser or licensee invoices.
• Australian financial-services licensees may wish to reassess oversight of authorised representatives, referral partners and externally generated leads, including conflicts registers, product research, statements of advice and evidence supporting the client's circumstances and objectives.
• Relevant businesses should consider reviewing controls against ASIC Regulatory Guide 246, Conflicted and other banned remuneration, and preserving records that demonstrate why payment structures do not circumvent the statutory prohibitions.
• Product issuers and superannuation trustees may wish to review distribution and surveillance data for First Guardian, Shield and comparable products, and consider whether affected clients require remediation or referral to the appropriate complaints process.
• Compliance teams should monitor the Federal Court proceedings and ASIC's broader First Guardian and Shield enforcement program, noting that the allegations are unproven until determined by the Court.

What changed

This is an enforcement action rather than a new rule or amended requirement. ASIC alleges that Atlas Marketing and United Capital received benefits from entities connected with First Guardian and Shield, including payments allegedly used for personal benefit and to fund marketing and lead-generation businesses that referred prospective clients to advice firms.

Key dates

2026-04-30

APRA issued its letter to banks, insurers and superannuation trustees calling for a step-change in governance, risk management, assurance and operational resilience for AI-related risks.

2026-05-08

ASIC issued its open letter to all licensees and market participants urging urgent strengthening of cyber resilience as frontier AI intensifies the global cyber-risk environment.

2026-06-01

ASIC and APRA began the June–July 2026 series of nine industry roundtables on frontier-AI preparedness and resilience; the source identifies June as the starting month but does not provide an exact day.

2026-07-31

ASIC and APRA completed the June–July 2026 roundtable period; the source does not provide an exact closing day.

2026-08-27

ASIC published the joint warning and related information paper and preparedness checklist, urging entities to move from awareness to action.

Suggested considerations

• Firms should consider presenting the ASIC and APRA roundtable themes, together with the available board and executive preparedness checklist, to the board and relevant risk or technology committees.
• Compliance teams may wish to map frontier-AI cyber and operational risks to existing obligations and controls under APRA CPS 230 Operational Risk Management, APRA CPS 234 Information Security, APRA CPS 220 Risk Management where applicable, and the entity's ASIC licence, governance and cyber-resilience arrangements.
• Firms should consider identifying critical assets, systems, data flows and material third-party dependencies, including common providers and concentration points that could create sector-wide disruption.
• Technology and security teams may wish to test patching, identity and privileged-access controls, attack-surface reduction, backup integrity, recovery-time priorities and incident-response playbooks against AI-accelerated attack scenarios.
• Boards and executives should consider documenting risk appetite, incident escalation authority, recovery priorities, internal and external communication strategies and decision rights before a frontier-AI-related crisis occurs.
• Firms should consider testing response and recovery arrangements under compressed timeframes and retaining evidence of exercise results, lessons learned, remediation owners and completion status.
• Entities using or procuring AI should consider applying existing model, data, supplier, change-management and assurance controls to internally developed models, vendor tools and embedded AI functionality, including defensive-AI tools used for threat intelligence, vulnerability detection, code review or incident response.
• Procurement and outsourcing functions may wish to strengthen supplier assurance, obtain relevant information on providers' AI and cyber controls, map material dependencies and assess substitutability and exit arrangements.

What changed

The regulators have consolidated a cross-sector expectation that entities address frontier-AI risk through cyber fundamentals, critical-asset identification, timely patching, strong identity and access controls, attack-surface reduction, reliable backups, tested response and recovery arrangements, and third-party risk management.

Key dates

2021-03-01

First Guardian Diversified Class and Growth Class became available to adviser-led members through Netwealth Super Accelerator Plus; the publication gives March 2021 rather than a specific day.

2022-12-01

First Guardian classes were closed to new investments; the publication gives December 2022 rather than a specific day.

2024-05-01

Falcon Capital froze redemptions, leaving approximately 1,080 NSMF members invested with holdings totalling about $100.7 million; the publication gives May 2024 rather than a specific day.

2025-12-17

APRA accepted a court-enforceable undertaking from Netwealth Superannuation Services addressing material weaknesses in its investment governance framework and practices.

2025-12-18

ASIC commenced Federal Court proceedings against Netwealth and accepted a court-enforceable undertaking requiring compensation of affected members.

2026-01-28

Netwealth credited compensation payments to affected members' superannuation accounts; ASIC reported that more than $100 million had been paid to over 1,000 investors in January 2026.

2026-08-20

The Federal Court made declarations that Netwealth contravened the Corporations Act in relation to First Guardian.

Suggested considerations

• Firms should consider mapping their investment-option onboarding and review processes against sections 912A(1)(a) and 912A(5A) of the Corporations Act 2001, including documenting how the trustee independently validates issuer-provided information.
• Compliance teams may wish to require documented evidence of independent enquiries into strategy, underlying assets, valuation methodology, leverage, related-party exposure, custody, redemption terms, liquidity and operational risks before an option is approved.
• Trustees should consider implementing risk-based ongoing monitoring, watch-list and escalation criteria for complex or high-risk options, with clear triggers for suspension, closure, member notification and review of future investment directions.
• Firms should consider testing whether product disclosure documents, investment menus, member communications and online materials accurately explain potential illiquidity and any limits or conditions affecting withdrawals or redemptions.
• Trustees may wish to review historical investment options that were onboarded between March 2021 and December 2022, or during comparable periods, to identify gaps in due diligence, monitoring, risk disclosure and remediation records.
• Compliance teams should consider preserving approval papers, committee minutes, independent research, issuer correspondence, risk assessments, liquidity analyses and member communications sufficient to demonstrate the basis for each onboarding and monitoring decision.
• Where material weaknesses are identified, firms should consider a documented remediation assessment covering member impact, compensation, disclosure correction, governance uplift and potential notification to ASIC, APRA or AFCA as appropriate.
• Trustees should consider whether their governance framework can evidence alignment with the best financial interests duty and applicable APRA prudential expectations, particularly when adding high-risk investments to a platform.

What changed

The publication records binding Federal Court declarations against Netwealth; it does not introduce a new statutory rule or generally applicable deadline. The relevant conduct was found to breach the Australian financial services licensee obligation in section 912A(1)(a) to do all things necessary to ensure licensed financial services are provided efficiently, honestly and fairly, together with section 912A(5A), in the context of Netwealth's operation of the Netwealth Superannuation Master Fund.